At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage field operations.
- Company: Join Crown Equipment, a leader in electric lift truck design and manufacturing.
- Benefits: Enjoy a company van, competitive salary, 25 days holiday, and a pension plan.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while promoting safety and efficiency.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.
Key Result Areas Responsibilities
- Resource Management
- Review Engineer performance with Field Service Manager monthly.
- Review jobs per day.
- Review chargeable hours per Engineer.
- Review training requirements.
- Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
- Undertake Engineer Audits as required.
- Truck Installations
- Effectively manage specialist trucks installations.
- Monitor and adhere to outlined budgeted costs.
- Carry out detailed and timely site surveys prior to installations.
- Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss
- Monitor costs and revenues with the FSM.
- Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
- Maximise First Time Fix by supporting the FSM.
- Operational Efficiency
- Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management
- Lead by example in promoting a safe working environment for all.
Essential Skills:
- Must hold full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi‐task, prioritising workloads to work to tight deadlines.
- Ability to work independently or in a team.
- Clear communication skills – oral and written.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
Desirable Skills:
- Engineering qualification.
Field Service Team Leader - East Anglia in Milton Keynes employer: Crown Lift Trucks
Crown Equipment Corporation is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where teamwork and innovation thrive. With competitive benefits such as a company vehicle for private use, a robust pension plan, and 25 days of annual leave, employees are well-equipped to achieve a healthy work-life balance. Located in East Anglia, this role not only provides opportunities for professional development but also fosters a commitment to safety and quality in the material handling industry.
