At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage field activities.
- Company: Join Crown Equipment, a leader in electric lift truck design and manufacturing.
- Benefits: Enjoy a company vehicle, competitive salary, 25 days holiday, and a pension plan.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while promoting safety and efficiency.
- Qualifications: Full UK driving licence, fault-finding skills, and GCSEs in English and maths.
The predicted salary is between 35000 - 45000 £ per year.
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.
Key Result Areas
- Resource Management
- Review Engineer performance with Field Service Manager monthly.
- Review jobs per day.
- Review chargeable hours per Engineer.
- Review training requirements.
- Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
- Undertake Engineer Audits as required.
- Truck Installations
- Effectively manage specialist trucks installations.
- Monitor and adhere to outlined budgeted costs.
- Carry out detailed and timely site surveys prior to installations.
- Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss
- Monitor costs and revenues with the FSM.
- Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
- Maximise First Time Fix by supporting the FSM.
- Operational Efficiency
- Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management
- Lead by example in promoting a safe working environment for all.
Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
Holidays: 25 days holiday.
Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Company van plus fuel card – private use of company vehicle (subject to tax regulations)
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Door to door payment.
- Support with tooling.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
Essential Skills:
- Must hold full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi‐task, prioritising workloads to work to tight deadlines.
- Ability to work independently or in a team.
- Clear communication skills – oral and written.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
Desirable Skills:
- Engineering qualification.
Please contact us via our website at: Crown Lift Trucks Ltd Karen Callander Rutherford Road Basingstoke RG24 8PD www.crown.com If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via uk.recruitment@crown.com
Field Service Team Leader - South Wales & West in Bristol employer: Crown Lift Trucks
Crown Equipment Corporation is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where teamwork and innovation thrive. With competitive benefits such as a company vehicle for private use, a generous pension plan, and 25 days of annual leave, employees are empowered to excel in their roles while enjoying a healthy work-life balance. Located in South Wales & West, this role provides the opportunity to lead a dedicated team in delivering high-quality service, ensuring both personal and professional development in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader - South Wales & West in Bristol
✨Tip Number 1
Get to know the company inside out! Research Crown Equipment Corporation, their products, and their culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Field Service Team Leader, you'll need to connect with both the engineering team and back office. Role-play interviews with friends or family to nail down your responses and build confidence.
✨Tip Number 3
Showcase your leadership abilities! Think of examples from your past where you've led a team or managed a project. Be ready to discuss how you can support the Field Service Manager and drive team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Crown team. Good luck!
We think you need these skills to ace Field Service Team Leader - South Wales & West in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can deliver that high level of customer satisfaction and support the Field Service Manager effectively.
Show Off Your Communication Skills:Since clear communication is key for this role, don’t forget to showcase your written communication skills in your application. Use concise language and make sure your points are easy to understand – we love a good communicator!
Highlight Safety Practices:Given the emphasis on safe working practices, it’s a great idea to mention any relevant experience or training you have in health and safety. We’re all about promoting a safe working environment, so let us know how you can contribute!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Crown Lift Trucks
✨Know Your Stuff
Make sure you have a solid understanding of Crown's products and services. Familiarise yourself with their electric lift trucks and the specific responsibilities of a Field Service Team Leader. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you’ve supported team members, improved performance, or handled challenges. This will demonstrate your capability to take on the Team Leader role effectively.
✨Emphasise Safety Practices
Since safety is a key aspect of the job, be ready to discuss your experience with health and safety regulations. Share specific instances where you promoted safe working practices or conducted risk assessments, as this aligns perfectly with Crown's commitment to safety.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to connect with both the engineering team and back office functions.
