At a Glance
- Tasks: Engage with customers, schedule appointments, and support sales through effective communication.
- Company: Join Crown, a leading material handling company with a strong customer focus.
- Benefits: Enjoy competitive salary, 25 days holiday, and employee perks from top UK brands.
- Other info: Dynamic team culture with comprehensive training and career growth opportunities.
- Why this job: Be the voice of Crown, helping customers find solutions and grow your skills.
- Qualifications: Good phone manner, excellent communication, and basic Microsoft Office skills required.
The predicted salary is between 28800 - 43200 £ per year.
Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology and superior after-sales service. For 80 years Crown's business philosophy has utilised vertically integrated processes to design, manufacture and distribute forward-thinking innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions, fleet management technologies and warehouse solutions products and design services. Since its founding in 1945 the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: When every minute matters customers can count on Crown to keep their businesses moving.
Opportunity
We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.
Day to Day
- Follow up leads primarily by phone – both new, existing and returning companies.
- Take inbound calls and pick up live chat enquiries.
- Schedule appointments for field sales reps and maintain regular contact with customers, providing support information and following up on enquiries.
- Grow and maintain the CRM system.
- Conduct targeted telephone campaigns for product groups, sharing new updates and features.
- Utilise LinkedIn and other professional networking platforms to identify, research and engage potential leads through targeted searches and personalised InMail outreach.
- Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You will be results-oriented, enjoy working towards a target, and have good attention to detail, ensuring you maintain data competency to the highest standards.
Qualifications
- A good telephone manner.
- Excellent communication skills.
- Strong administrative experience or transferable skills.
- Be confident using Microsoft Office (Word, Excel, Outlook).
What Awaits You
A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally you'll embark on a comprehensive 4‑week training program to upskill your telemarketing success.
Working Hours & Compensation
- Hours of Work: Monday to Thursday 8:00 am to 4:30 pm with one hour for lunch. Friday 8:00 am to 4:00 pm with one hour for lunch. Alternating shift pattern.
- Target Salary: Competitive salary package (dependent on experience).
- Holidays: 25 days holiday + bank holidays.
- Pension: Company pension plan.
Benefits
Employee benefits include a discount scheme with access to the best perks from some of the UK's biggest brands, and an employee assistance programme.
Contact
For further queries, please contact the Recruitment Team at Crown Lift Trucks Ltd on or via the website. Address: Crown Lift Trucks Ltd, Karen Callander, Rutherford Road, Basingstoke, RG24 8PD.
CXC Telemarketer in Birmingham employer: Crown Lift Trucks
Crown Equipment Corporation is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and innovation thrive. With competitive benefits such as a company vehicle, generous holiday allowance, and a commitment to ongoing professional development, employees are empowered to excel in their roles while enjoying a fulfilling work-life balance in the vibrant Birmingham area. Join us at Crown, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land CXC Telemarketer in Birmingham
✨Tip Number 1
Get to know Crown and its products inside out! Familiarise yourself with their forklifts, automation solutions, and customer service philosophy. This way, when you chat with potential customers, you can confidently discuss how Crown can meet their needs.
✨Tip Number 2
Practice your phone skills! Since you'll be following up leads and making cold calls, it’s crucial to sound friendly and engaging. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Utilise LinkedIn effectively! Research potential leads and engage with them through personalised messages. This not only shows initiative but also helps you build a network that could lead to more opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Crown team and ready to contribute to our success.
We think you need these skills to ace CXC Telemarketer in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, this role is all about conversation, so show us you can connect!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a Telemarketing Representative. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Crown and what we stand for!
How to prepare for a job interview at Crown Lift Trucks
✨Know Crown Inside Out
Before your interview, take some time to research Crown's products and services. Understand their commitment to customer service and how they improve productivity. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in what they do.
✨Practice Your Phone Skills
Since you'll be on the phone a lot as a Telemarketer, practice your telephone manner. Try role-playing with a friend or family member to get comfortable with making calls and handling different types of conversations. Focus on being friendly, engaging, and clear in your communication.
✨Show Off Your CRM Savvy
Crown values strong administrative skills, especially when it comes to maintaining their CRM system. Be prepared to discuss any experience you have with CRM tools or similar software. If you don’t have direct experience, think about how your organisational skills can translate into managing customer data effectively.
✨Be Results-Oriented
Crown is looking for someone who enjoys working towards targets. Think of examples from your past experiences where you’ve met or exceeded goals. Be ready to share these stories during your interview to illustrate your results-oriented mindset and how you can contribute to their success.
