At a Glance
- Tasks: Drive sales growth in aftermarket services and develop new business opportunities.
- Company: Join Crown, a leading material handling company with a strong customer focus.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a company pension plan.
- Other info: Flexible working hours and opportunities for career advancement await you.
- Why this job: Be part of a passionate team that values innovation and employee development.
- Qualifications: Strong communication skills and a commitment to personal growth are essential.
The predicted salary is between 30000 - 40000 £ per year.
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”
Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region. The regions already host an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base maximising the footprint of Crown aftersales and market share.
Areas for which the ASR will be responsible for increasing revenue include:
- Sales of PTH replacement batteries
- Ancillaries (including Crown Work Assist accessories)
- Signing up Service Agreements: Full maintenance contracts, Preventative maintenance agreements, Thorough examination agreements, Battery care agreements, Short Term Rental, Operator Training
- Follow up of overdue chargeable service quotes
All targets will be set by the Branch Sales Manager, but the expectation is that 8 x orders per month is the minimum requirement (any combination of orders of the above).
The role of ASR will also be responsible for:
- Targeted follow up of overdue chargeable service quotes to convert these quotes into orders
- Attend delivery/installations of truck sales to provide handover to customer and ensure all additional revenue opportunities are followed up
- Find leads for powered lift trucks and/or Warehouse Solutions equipment and pass onto the relevant Area Sales Manager
- Resource Management
- Review and respond to all marketing leads within 48 hrs.
- Attend regular review meetings with the Branch Sales Manager
- Profit and Loss
- Maximise all revenue potential for each customer.
- Operational Efficiency
- Target to grow chargeable revenues by 10% per annum.
- Ensure 100% of rejected estimates are followed up along with STS.
- Reporting / Administration
- Manage and report on all leads and enquiries
- Establish strong reporting routines and internal relationships.
- Safety and Risk Management
- Promote a safe workplace for all by your actions.
Essential Skills:
- Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
- Ability to interpret statistical data to identify trends and present findings.
- Educated with an ability to achieve a grade C in English and Maths at GCSE.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi‐task, prioritising workloads to work to tight deadlines.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
- Positive, personable, and optimistic with a can-do attitude.
- Full UK driving license.
Hours of Work: Monday to Friday – 09.00am to 17:30pm with 1 hour lunch.
Target Salary: Competitive salary package (dependent on experience)
Holiday: 25 days holiday.
Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Offer private use of company vehicles (subject to the payment of the current pence per mile cost, for private use).
- Perks Programme.
All applications should be via Covering Letter and CV to uk.recruitment@crown.com. If you have any further queries regarding the content of this job description please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via uk.recruitment@crown.com.
Please contact us via our website at: Crown Lift Trucks Ltd, Karen Callander, Rutherford Road, Basingstoke, RG24 8PD, www.crown.com.
Aftermarket Sales Representative - North East employer: Crown Lift Trucks
Crown Equipment Corporation is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and innovation thrive. With competitive benefits such as a company vehicle, generous holiday allowance, and a commitment to ongoing professional development, employees are empowered to excel in their roles while enjoying a fulfilling work-life balance in the vibrant Birmingham area. Join us at Crown, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Aftermarket Sales Representative - North East
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, local business events, or even online webinars. The more people you know, the better your chances of landing that Aftermarket Sales Representative gig.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to Crown directly through our website and express your interest. A little initiative can go a long way in showing how keen you are on joining the team.
✨Tip Number 3
Prepare for interviews by researching Crown’s products and services. Understand our commitment to customer service and be ready to discuss how you can contribute to our growth in the Aftermarket Sales sector. Show us you’re passionate about what we do!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the minds of the hiring team. It shows your enthusiasm and professionalism, which are key traits we look for at Crown.
We think you need these skills to ace Aftermarket Sales Representative - North East
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience and how it aligns with the Aftermarket Sales Representative role. We want to see your personality, so don’t be afraid to let that shine through!
Tailor Your CV:Customise your CV for this specific role. Focus on showcasing your sales achievements and any experience in after-sales service. We love seeing how you’ve made an impact in previous roles, so quantify your successes where possible!
Showcase Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects that. Use clear, concise language and ensure there are no typos or grammatical errors. We’re looking for attention to detail!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the info you need about us and the role while you’re there!
How to prepare for a job interview at Crown Lift Trucks
✨Know Your Products Inside Out
As an Aftermarket Sales Representative, you'll be dealing with a range of products like batteries and service agreements. Make sure you understand the features and benefits of these products thoroughly. This knowledge will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively influenced clients or colleagues in the past. Use specific examples that highlight your ability to negotiate and build relationships, as these skills are crucial for success in sales.
✨Demonstrate Your Organisational Skills
With responsibilities like managing leads and reporting, showcasing your organisational skills is essential. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. This will show that you're capable of handling the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to overcome challenges or meet tight deadlines. Practising these responses will help you feel more prepared and confident during the interview.
