At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage field activities.
- Company: Join Crown Lift Trucks, a leader in electric lift truck design and manufacturing.
- Benefits: Enjoy 25 days holiday, a company van, pension plan, and great employee perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that values innovation and quality in the material handling industry.
- Qualifications: Full UK driving licence, fault-finding skills, and GCSEs in English and maths.
The predicted salary is between 36900 - 45100 £ per year.
Job Description
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations.
Promote a high level of Safe Working practices.
You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions.
The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.
Key Result Areas
Responsibilities
- Resource Management
- Review Engineer performance with Field Service Manager monthly.
- Review jobs per day.
- Review chargeable hours per Engineer.
- Review training requirements.
- Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
- Undertake Engineer Audits as required.
- Truck Installations
- Effectively manage specialist trucks installations.
- Monitor and adhere to outlined budgeted costs.
- Carry out detailed and timely site surveys prior to installations.
- Ensure all Method Statements and Risk assessments are up to date and adhered too.
- Profit and Loss
- Monitor costs and revenues with the FSM.
- Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
- Maximise First Time Fix by supporting the FSM.
- Operational Efficiency
- Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management
- Lead by example in promoting a safe working environment for all.
- About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.
From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.
Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.
Our Brand Promise Is
“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”
Quality and performance are the foundation of Crown’s success.
Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.
- Vacancy Details
- Hours Of Work
Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
Company Vehicle
A company van and fuel card are provided with the option for private use (subject to tax regulations).
Holidays
25 days holiday.
Pension
Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry.
We cultivate a culture of passionate people and inspired innovation.
In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
- Company van plus fuel card – private use of company vehicle (subject to tax regulations)
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Door to door payment.
- Support with tooling
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
Person Specification
Essential Skills
- Must hold full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi‑task, prioritising workloads to work to tight deadlines.
- Ability to work independently or in a team.
- Clear communication skills – oral and written.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
Desirable Skills
- Engineering qualification.
- #J-18808-Ljbffr
Field Service Team Leader - South Wales & West employer: Crown Lift Trucks UK
Crown Lift Trucks UK is an exceptional employer, offering a dynamic work environment in Milton Keynes where skilled technicians can thrive. With a strong emphasis on safety and efficiency, employees benefit from a supportive culture that prioritises professional growth, alongside attractive perks such as a company vehicle and generous annual leave. Join us to be part of a team that values your expertise and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader - South Wales & West
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Crown Lift Trucks UK as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Crown Lift Trucks UK and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Crown Lift Trucks UK’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Team Leader - South Wales & West
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Crown Lift Trucks UK, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Crown Lift Trucks UK, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Crown Lift Trucks UK.
How to prepare for a job interview at Crown Lift Trucks UK
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Crown Lift Trucks UK offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Crown Lift Trucks UK but also helps you get a feel for whether you’d thrive in that environment.
