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For Companies At a Glance
- Tasks: Support customers and manage service requests while achieving performance targets.
- Company: Crown Lift Trucks is a leader in electric lift truck design and manufacturing since the 1960s.
- Benefits: Enjoy 25 days holiday, a competitive salary, and access to exclusive discounts.
- Why this job: Join a passionate team focused on quality and customer care in a supportive environment.
- Qualifications: Strong communication skills and a background in customer service are essential.
- Other info: Full-time role with a Monday to Friday schedule, perfect for balancing work and studies.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award‑winning product design, advanced engineering & technology, and superior after‑sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture and distribute innovative solutions that improve customers’ productivity and operating efficiency.
Job Description
Deliver Excellence in Customer Care while achieving monthly targets related to KPIs and Service Budgets.
The Customer Care Representative interprets the requirements of both internal and external customers, processes and maintains accurate maintenance records in the in‑house ERP system (BaaN), and provides administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required. The role is critical to the UK Service Team’s success and requires effective task management and prioritisation.
Responsibilities
Customer Care
- Build relationships and maintain regular contact with customers, keeping them fully updated on all open work orders for their site.
Service Call Intake & Dispatch
- Receive service repair and maintenance requests from customers and enter them into in‑house software.
- Manage open work orders, ensuring all customer SLAs are met.
- Report any non‑compliance issues to Management.
- Process Crown‑owned equipment repair information into in‑house software.
- Regularly monitor the service dashboard to ensure WIP is processed within targets.
Clocking Validation
- Review automatically generated daily clocking reports and make required adjustments.
Invoicing
- Verify all labour and part items are present on work orders and generate accurate invoices.
PM Agreements
- Enter PM agreements into in‑house software for scheduling and update as necessary.
Estimates
- Review all outstanding estimates on in‑house software and communicate with customers to reach satisfactory conclusions.
Invoice Queries
- Review and resolve invoice queries within the company’s 5‑day handling time.
Emails
- Handle incoming emails to the generic Customer Care email address.
Qualifications
- High level of customer care and strong administrative background.
- Excellent written and verbal communication skills and a fantastic telephone manner.
- Attention to detail with good organisational skills and the ability to prioritise workload.
- Experience in a similar role is desirable.
- Excellent IT skills and ability to learn new procedures.
- Fully IT literate with a good knowledge of Word and Excel.
- Ability to work independently towards targets while maintaining strong teamwork.
Hours of Work
Monday to Thursday – 8:00 am to 4:30 pm with one hour for lunch. Friday – 8:00 am to 4:00 pm with one hour for lunch.
Benefits
- Competitive salary package (dependent on experience).
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to top UK brands.
- Tell Us Health benefits.
- Various social benefits.
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Customer Care Representative - Birmingham employer: Crown Lift Trucks UK
Contact Detail:
Crown Lift Trucks UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - Birmingham
✨Tip Number 1
Familiarise yourself with Crown Lift Trucks' products and services. Understanding their electric lift trucks and the specific needs of their customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've gone the extra mile for customers, as this aligns with Crown's commitment to exceptional customer care.
✨Tip Number 3
Brush up on your IT skills, especially with ERP systems and software like Excel. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you manage multiple tasks and prioritise workloads. Crown values organisational skills, so sharing strategies you've used in past roles will show you're a good fit for their team.
We think you need these skills to ace Customer Care Representative - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer care and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs and manage workloads effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've gone the extra mile for customers in previous roles, as this aligns with Crown's customer care mantra.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Care Representative role.
How to prepare for a job interview at Crown Lift Trucks UK
✨Showcase Your Customer Care Skills
As a Customer Care Representative, your ability to connect with customers is crucial. Prepare examples of how you've gone the extra mile in previous roles to resolve customer issues or enhance their experience.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills and the ability to prioritise tasks. Be ready to discuss how you manage multiple responsibilities and ensure that deadlines are met, especially in a busy environment.
✨Familiarise Yourself with the Company
Research Crown Lift Trucks Ltd and understand their products and services. Being knowledgeable about their electric lift trucks and commitment to quality will show your genuine interest in the company and the role.
✨Prepare for Technical Questions
Since the position involves using an in-house ERP system, brush up on your IT skills, particularly with software similar to BaaN. Be prepared to discuss your experience with technology and how quickly you can adapt to new systems.