Aftermarket Sales Representative - North East

Aftermarket Sales Representative – North East

About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering, and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient, and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Job Description

Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region. The success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base, maximizing the footprint of Crown aftersales and market share.

• Sales of parts, replacement batteries, ancillaries (including Crown Work Assist accessories)
• Signing up Service Agreements: full maintenance contracts, preventative maintenance agreements, thorough examination agreements, battery care agreements
• Short Term Rental
• Operator Training
• Follow up of overdue chargeable service quotes

Key Responsibilities

• Targeted follow-up of overdue chargeable service quotes to convert these quotes into orders
• Attend delivery/installations of truck sales to provide handover to customer and ensure all additional revenue opportunities are followed up
• Find leads for powered lift trucks and/or Warehouse Solutions equipment and pass onto the relevant Area Sales Manager
• Resource management; review and respond to all marketing leads within 48 hrs
• Attend regular review meetings with the Branch Sales Manager
• Profit and Loss—maximize all revenue potential for each customer
• Operational efficiency—target to grow chargeable revenues by 10% per annum
• Ensure 100% of rejected estimates are followed up along with short-term rentals
• Reporting & administration—manage and report on all leads and enquiries, establish strong reporting routines and internal relationships
• Safety and risk management—promote a safe workplace for all by your actions

Essential Skills

• Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
• Ability to interpret statistical data to identify trends and present findings
• Educated with an ability to achieve a grade C in English and Maths at GCSE
• Commitment to continuing personal and professional development
• Excellent organisational skills, resourceful and solution driven
• High standard of accuracy and attention to detail
• Ability to multi‑task, prioritising workloads to work to tight deadlines
• Consultation and negotiation skills
• Flexibility to cope with diverse needs of the post
• Highly motivated and possessing a resilience to work under pressure
• Positive, personable, and optimistic with a can‑do attitude
• Full UK driving licence

Hours of Work

Monday to Friday – 09:00 am to 17:30 pm with 1 hour lunch

Target Salary

Competitive salary package (dependent on experience)

Holiday

25 days holiday

Pension

Company pension plan

Benefits

• Private use of company vehicles (subject to the current pence per mile cost for private use)
• Employee Assistance Programme
• Perks Programme
• Tell Us Health

Contact

All applications should be via Covering Letter and CV to uk.recruitment@crown.com

If you have any further query regarding the content of this job description please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via uk.recruitment@crown.com.

Please contact us via our website: www.crown.com