At a Glance
- Tasks: Be the friendly face of our branch, welcoming visitors and managing communications.
- Company: Join Crown Lift Trucks, a leader in innovative material handling solutions.
- Benefits: Enjoy 25 days holiday, a pension plan, and a supportive work culture.
- Other info: Great opportunities for career growth and employee development.
- Why this job: Make a difference as the first point of contact in a dynamic environment.
- Qualifications: 3 years of reception experience and strong people skills required.
The predicted salary is between 29651 - 36241 £ per year.
About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown's business philosophy has utilized vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency.
The right candidate will need to be a bright and welcoming character to act as first point of contact for employees, visitors and potential clients. The suitable candidate will need to be presentable, have great people skills and be friendly and polite.
Key Responsibilities Will Be (but Not Limited To):
- Operating a switchboard in a warm, confident and happy manner.
- To greet all visitors promptly, completing all related security procedures and offering all appropriate services to ensure guests experience a pleasant visit.
- Monitoring and responding to the information inbox and liaising with colleagues as appropriate to ensure replies are sent in a timely manner.
- Assisting with the collation and circulation of brochures, other publications, material for marketing and a range of events.
- Managing any incoming deliveries of mail and supplies and arranging collection by traders and staff.
- Acting as the initial point of contact for traders and contractors who visit the office in person.
- Taking messages, directing calls and providing information as appropriate.
- Escorting guests to appropriate meeting rooms when requested.
- Assisting other departments with ad-hoc tasks including post, photocopying, document collation, typing, laminating, booking of meeting rooms and providing refreshments.
- General Branch Administration tasks as required.
- Raising of purchase order numbers.
- Assistance in facilities management, booking / scheduling building maintenance work, fire alarm testing.
- Arranging courier collections.
- Other Tasks As Required.
Person Specification
Essential Skills:
- Minimum three years reception experience in busy customer focused service role.
- Good basic education with GCSEs (or the equivalent) including English and Maths.
- Courteous telephone manner and be able to reply promptly to email enquiries.
- Multi-tasker who can work well under pressure and uses initiative.
- Good Microsoft office skills.
Desirable Skills:
- RSA Stage 2 Word Processing or NVQ 2 in Business Administration (or equivalent).
- RSA Stage 3 Word Processing or NVQ 3 in Business Administration (or equivalent).
Vacancy Details
Hours Of Work: Monday to Thursday - 09:00am to 17:30pm with 1-hour lunch break. Friday - 09:00am to 17:00pm with 1-hour lunch break.
Holidays: 25 days holiday plus Bank Holidays.
Pension: Company Pension Plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
Branch Receptionist in Basingstoke employer: Crown Lift Trucks UK
Crown Lift Trucks Ltd is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where teamwork and innovation thrive. With competitive benefits such as a company vehicle for private use, a generous pension plan, and 25 days of annual leave, employees are well-equipped to achieve a healthy work-life balance while advancing their careers in the material handling industry. Located in South Wales & West, this role not only provides meaningful work but also fosters a strong sense of community among its dedicated staff.
