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- Tasks: Lead a team to deliver top-notch customer satisfaction and support field service activities.
- Company: Join Crown Lift Trucks, a leader in innovative material handling solutions.
- Benefits: Enjoy competitive pay, 25 days holiday, a company vehicle, and a pension plan.
- Why this job: Be part of a passionate team driving innovation in the material handling industry.
- Qualifications: Must have a full UK driving licence and strong fault-finding skills.
- Other info: Great opportunities for personal and professional development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”
Job Description
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.
Key Result Areas
- Resource Management
- Review Engineer performance with Field Service Manager monthly.
- Review jobs per day.
- Review chargeable hours per Engineer.
- Review training requirements.
- Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
- Undertake Engineer Audits as required.
- Truck Installations
- Effectively manage specialist trucks installations.
- Monitor and adhere to outlined budgeted costs.
- Carry out detailed and timely site surveys prior to installations.
- Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss
- Monitor costs and revenues with the FSM.
- Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
- Maximise First Time Fix by supporting the FSM.
- Operational Efficiency
- Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management
- Lead by example in promoting a safe working environment for all.
Person Specification
Essential Skills:
- Must hold full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi-task, prioritising workloads to work to tight deadlines.
- Ability to work independently or in a team.
- Clear communication skills – oral and written.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
Desirable Skills:
- Engineering qualification.
Vacancy Details
Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
Holidays: 25 days holiday and Bank Holidays.
Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
Please contact us via our website at: Crown Lift Trucks Ltd, Karen Callander, Rutherford Road, Basingstoke, RG24 8PD. If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd.
Resident Team Leader - East in Warrington employer: Crown Lift Trucks Ltd
Contact Detail:
Crown Lift Trucks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Team Leader - East in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Crown Lift Trucks Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Crown's products and services. Knowing their forklifts and automation solutions inside out will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Resident Team Leader, you'll need to connect with both the Field Service Engineering Team and Back Office functions. Role-play common interview questions with a mate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Crown family.
We think you need these skills to ace Resident Team Leader - East in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Team Leader role. Highlight relevant experience, especially in field service engineering and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Crown and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Use straightforward language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Crown Lift Trucks Ltd
✨Know Your Stuff
Make sure you brush up on Crown Lift Trucks' products and services. Familiarise yourself with their forklifts, automation solutions, and safety practices. This will show that you're genuinely interested in the company and can speak knowledgeably about their offerings.
✨Showcase Your Communication Skills
As a Resident Team Leader, effective communication is key. Prepare examples of how you've successfully communicated with teams or clients in the past. Think about times when you resolved conflicts or facilitated discussions to ensure everyone was on the same page.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges, especially in a technical or engineering context. Highlight your fault-finding and repair skills, and how you've contributed to operational efficiency in previous roles.
✨Emphasise Safety Awareness
Crown values a safe working environment, so be prepared to talk about your experience with health and safety regulations. Share any relevant training or certifications you have, and discuss how you've promoted safety in your previous positions.
