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- Tasks: Lead a team in delivering top-notch field service and technical support.
- Company: Join Crown Lift Trucks, a leader in material handling with 80 years of innovation.
- Benefits: Enjoy a company van, competitive salary, 25 days holiday, and a pension plan.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Must have a full UK driving licence and strong fault-finding skills.
- Other info: Flexible working hours and opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Crown Lift Trucks Ltd: Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency.
Job Description: Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.
- Key Result Areas
- Resource Management: Review Engineer performance with Field Service Manager monthly. Review jobs per day. Review chargeable hours per Engineer. Review training requirements. Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk. Undertake Engineer Audits as required.
- Truck Installations: Effectively manage specialist trucks installations. Monitor and adhere to outlined budgeted costs. Carry out detailed and timely site surveys prior to installations. Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss: Monitor costs and revenues with the FSM. Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times. Maximise First Time Fix by supporting the FSM.
- Operational Efficiency: Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management: Lead by example in promoting a safe working environment for all.
Person Specification
- Essential Skills: Must hold full UK Driving Licence. Proficient in fault-finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi-task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure.
- Desirable Skills: Engineering qualification.
Vacancy Details
- Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
- Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
- Holidays: 25 days holiday.
- Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Company van plus fuel card – private use of company vehicle (subject to tax regulations), Company pension plan, 25 days annual leave plus bank holidays, Door to door payment, Support with tooling, Excellent discount scheme with access to the best perks from some of the UK’s biggest brands, Tell Us Health programme.
Please contact us via our website at: Crown Lift Trucks Ltd, Karen Callander, Rutherford Road, Basingstoke, RG24 8PD. If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd.
Field Service Team Leader - South East in Romford employer: Crown Lift Trucks Ltd
Contact Detail:
Crown Lift Trucks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Leader - South East in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Team Leader role.
✨Tip Number 2
Prepare for those interviews by researching Crown Lift Trucks Ltd thoroughly. Understand their products, values, and recent news. This will help us show that we’re genuinely interested and ready to contribute to their mission of keeping businesses moving.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in fault-finding, repair, and safety practices. We want to ensure we come across as confident and capable when discussing our skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing our appreciation and keeping us top of mind. Plus, it’s a great opportunity to reiterate our enthusiasm for the Field Service Team Leader position.
We think you need these skills to ace Field Service Team Leader - South East in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Team Leader role. Highlight relevant experience, especially in fault-finding and repair, and showcase your leadership skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our values at Crown. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Use straightforward language and structure your information well. We appreciate clarity and attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Crown Lift Trucks Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Understand the products Crown Lift Trucks offers, especially their forklifts and automation solutions. Being able to discuss specific models or technologies will show that you're genuinely interested and knowledgeable.
✨Showcase Your Leadership Skills
As a Field Service Team Leader, you'll need to demonstrate your ability to lead and manage a team. Prepare examples from your past experiences where you've successfully led a project or team, focusing on how you motivated others and achieved results.
✨Emphasise Safety Practices
Crown places a high value on safety, so be ready to discuss your understanding of health and safety regulations in a workshop environment. Share any relevant experiences where you promoted safe working practices or conducted risk assessments.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the role and the company.