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For Companies At a Glance
- Tasks: Engage with customers, follow up leads, and schedule appointments for sales reps.
- Company: Join Crown Lift Trucks, a leader in material handling with a strong customer focus.
- Benefits: Enjoy competitive salary, 25 days holiday, and a company pension plan.
- Why this job: Be part of a dynamic team that celebrates success and fosters innovation.
- Qualifications: Good telephone manner, excellent communication skills, and strong admin experience.
- Other info: Comprehensive training provided to set you up for telemarketing success.
The predicted salary is between 24000 - 36000 £ per year.
About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”
Job Description
We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.
Day to day you will:
- Follow up leads, primarily by phone, both new, existing and returning companies.
- Take inbound calls and pick up live chat enquiries.
- Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
- Grow and maintain the CRM system.
- Conduct targeted telephone campaigns for product groups sharing new updates and features.
- Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
- Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards. You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.
To be considered you will need:
- A good telephone manner.
- Excellent communication skills.
- Strong administrative experience or transferable skills.
- Be confident using Microsoft Office – Word, Excel and Outlook.
What awaits you?
A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.
Vacancy Details
Hours of Work: Monday to Thursday – 8:00am to 4:30pm with one hour for lunch. Friday – 8:00am to 4:00pm with one hour for lunch. Alternating shift pattern.
Target Salary: Competitive salary package (dependent on experience).
Holidays: 25 days holiday + Bank holidays.
Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
Please contact us via our website at: Crown Lift Trucks Ltd, Karen Callander, Rutherford Road, Basingstoke, RG24 8PD.
If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd.
CXC Telemarketer in Birmingham employer: Crown Lift Trucks Ltd
Contact Detail:
Crown Lift Trucks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CXC Telemarketer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Crown Lift Trucks and their products so you can chat confidently about what they do. This will help you stand out during your calls and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Grab a friend or family member and role-play some telemarketing scenarios. The more comfortable you are on the phone, the better you'll perform when reaching out to potential customers.
✨Tip Number 3
Leverage LinkedIn! Use it to connect with industry professionals and potential leads. A personalised message can go a long way in making a great first impression and opening doors for conversations.
✨Tip Number 4
Don't forget to follow up! After your initial contact, make sure to check back in with leads. A simple reminder can keep you top of mind and increase your chances of scheduling those all-important appointments.
We think you need these skills to ace CXC Telemarketer in Birmingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the CXC Telemarketer role. Mention specific examples of your communication skills and any relevant telemarketing experience to catch our eye!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crown Lift Trucks Ltd
✨Know Crown Inside Out
Before your interview, make sure you research Crown Lift Trucks Ltd thoroughly. Understand their products, services, and company culture. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Skills
As a Telemarketer, your phone manner is crucial. Practice speaking clearly and engagingly. You might even want to role-play with a friend to simulate real call scenarios. This will help you feel more comfortable when it comes to making those follow-up calls.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle objections or how you would approach cold calling. Prepare specific examples from your past experiences that demonstrate your skills and adaptability.
✨Show Your Results-Driven Mindset
Crown values results-oriented individuals. Be ready to discuss your previous achievements and how you met or exceeded targets. Use metrics where possible to quantify your success, as this will resonate well with the interviewers.
