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For Companies At a Glance
- Tasks: Organise luxury travel experiences and manage client support with precision.
- Company: Crown Journey, a dynamic team creating bespoke UK travel for luxury clients.
- Benefits: Competitive salary, performance incentives, modern office, and a fun work environment.
- Why this job: Be the backbone of unforgettable trips and make a real impact in luxury travel.
- Qualifications: 2+ years in luxury travel operations or similar roles, strong communication skills.
- Other info: Join a passionate team and enjoy excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
You are the person everyone calls when something needs organising. You don’t miss details. You don’t drop balls. And when things go sideways — which in travel, they sometimes do — you find a way through, calmly and quickly, without waiting to be told what to do.
Who We Are
Crown Journey designs high-end UK travel experiences for mainly luxury American couples and families who want to visit the UK and are looking for something far beyond the usual tourist trail in England, Wales and Scotland. We’re based in Telford, Shropshire and we’re part of Travel Collection Limited, a global DMC group operating in sixteen countries worldwide. We’re a small, ambitious team. We work hard, we care deeply about what we deliver, and we’re building something we’re genuinely proud of.
The Role
When our Sales team closes a booking, you take over. You become the operational backbone of every trip — booking hotels, transfers, guides, tickets, experiences — and the main point of contact for our clients and partner agencies from that moment until the trip is complete. You’ll be juggling multiple live bookings at any one time, each one different, each one carrying real responsibility. When something goes wrong — a supplier goes quiet, a confirmation doesn’t arrive, a client calls in a panic — you’re the one who fixes it. This role requires someone who is genuinely self-sufficient. We’re not a big corporate with layers of management. You’ll manage your own workload, set your own priorities, and be trusted to get on with it.
Day to day you’ll be:
- Coordinating all logistics for upcoming trips and managing live operations
- Making bookings and processing payments against costed trip inclusions, tracking invoices, ensuring every supplier is paid accurately and on time and keeping records
- Producing a polished pre-arrival booklet for every client — a comprehensive document covering all logistics, timings, tickets, contacts and everything they need for a seamless trip
- Communicating with clients, travel agencies and UK suppliers
- Pre-departure checking — and then checking again
- Being on-call occasionally when clients are travelling (evenings/weekends)
- Constantly looking for ways to improve how we operate
You:
- Exceptionally organised — structured, methodical, nothing falls through the cracks
- A calm problem-solver — you find a way, every time, no matter what the day throws at you
- Self-sufficient — you own your workload and don’t need chasing
- A great communicator — clear, professional, and trusted by luxury clients, luxury travel advisors and our partners in the UK alike
- Well travelled — you understand what a great trip feels like from the inside
- AI-fluent — you use tools like ChatGPT or Claude daily to work smarter. This isn’t optional.
- Invested — you want to do well, and you want Crown Journey to do well. You treat every booking like your own reputation is on the line.
Background:
2+ years in luxury travel operations, event management, hospitality or a similar logistics-heavy role. Strong preference for candidates with prior DMC experience.
What You Get:
- Salary discussed at interview, commensurate with experience
- Performance incentive equivalent to 2 months’ salary per year
- Permanent contract from day one
- Modern lakeside office in Telford
- Company laptop, phone and headset
- Pension after qualifying period
- A team that takes the work seriously and has a lot of fun doing it
Right to Work:
Applicants must have the unrestricted, permanent right to work in the UK.
Travel Operations & Client Support Executive employer: Crown Journey
Contact Detail:
Crown Journey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations & Client Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in luxury travel operations. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your organisational skills! When you get the chance to chat with potential employers, share specific examples of how you've managed complex bookings or solved problems on the fly. This will demonstrate that you’re the calm problem-solver they need.
✨Tip Number 3
Be proactive! If you see a job opening at Crown Journey or any other company, don’t just wait for them to call you. Follow up after applying, express your enthusiasm, and ask if there’s anything else you can provide to help with their decision-making process.
✨Tip Number 4
Utilise our website! Apply directly through StudySmarter’s platform to streamline your application process. It shows you’re serious about the role and makes it easier for us to keep track of your application. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Travel Operations & Client Support Executive
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your exceptional organisational skills. We want to see how you keep everything structured and methodical, so share examples of how you've managed multiple tasks without dropping the ball.
Be a Calm Problem-Solver: We love a good problem-solver! In your written application, give us a sneak peek into how you handle challenges. Share a story where you turned a tricky situation around, showing us that you can stay calm under pressure.
Communicate Clearly and Professionally: Your communication style matters to us. Use your application to demonstrate how you convey information clearly and professionally. Remember, you're applying for a role where you'll be the main point of contact for clients, so let your writing reflect that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Crown Journey
✨Know Your Stuff
Before the interview, dive deep into Crown Journey's offerings and values. Familiarise yourself with their high-end travel experiences and understand what sets them apart from other companies. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your exceptional organisational abilities. Think of times when you successfully managed multiple bookings or resolved issues under pressure. Be ready to discuss how you keep everything on track and ensure nothing falls through the cracks.
✨Demonstrate Problem-Solving Prowess
Since the role requires calm problem-solving, come prepared with specific scenarios where you turned a challenging situation into a success. Share how you approached the problem, the steps you took, and the positive outcome. This will illustrate your ability to handle the unexpected.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. Since you'll be dealing with luxury clients and partners, it's crucial to convey confidence and trustworthiness. Consider doing mock interviews with friends or family to refine your communication style.