At a Glance
- Tasks: Coordinate luxury travel logistics and ensure seamless client experiences.
- Company: Crown Journey, a dynamic team creating high-end UK travel experiences.
- Benefits: Competitive salary, performance incentives, modern office, and permanent contract.
- Other info: Opportunity for growth in a fun, supportive environment.
- Why this job: Join a passionate team and make unforgettable trips happen for luxury clients.
- Qualifications: 2+ years in luxury travel operations or similar roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
You're the person everyone calls when something needs organising. You don't miss details. You don't drop balls. And when things go sideways — which in travel, they sometimes do — you find a way through, calmly and quickly, without waiting to be told what to do. If that sounds like you, keep reading.
Who We Are
Crown Journey designs high-end UK travel experiences for mainly luxury American couples and families who want to visit the UK and are looking for something far beyond the usual tourist trail in England, Wales and Scotland. We're based in Telford, Shropshire and we're part of Travel Collection Limited, a global DMC group operating in sixteen countries worldwide. We're a small, ambitious team. We work hard, we care deeply about what we deliver, and we're building something we're genuinely proud of.
The Role
When our Sales team closes a booking, you take over. You become the operational backbone of every trip — booking hotels, transfers, guides, tickets, experiences — and the main point of contact for our clients and partner agencies from that moment until the trip is complete. You'll be juggling multiple live bookings at any one time, each one different, each one carrying real responsibility. When something goes wrong — a supplier goes quiet, a confirmation doesn't arrive, a client calls in a panic — you're the one who fixes it. This role requires someone who is genuinely self-sufficient. We're not a big corporate with layers of management. You'll manage your own workload, set your own priorities, and be trusted to get on with it.
Day to day you'll be:
- Coordinating all logistics for upcoming trips and managing live operations
- Making bookings and processing payments against costed trip inclusions, tracking invoices, ensuring every supplier is paid accurately and on time and keeping records
- Producing a polished pre-arrival booklet for every client — a comprehensive document covering all logistics, timings, tickets, contacts and everything they need for a seamless trip
- Communicating with clients, travel agencies and UK suppliers
- Pre-departure checking — and then checking again
- Being on-call occasionally when clients are travelling (evenings/weekends)
- Constantly looking for ways to improve how we operate
You
- Exceptionally organised — structured, methodical, nothing falls through the cracks
- A calm problem-solver — you find a way, every time, no matter what the day throws at you
- Self-sufficient — you own your workload and don't need chasing
- A great communicator — clear, professional, and trusted by luxury clients, luxury travel advisors and our partners in the UK alike
- Well travelled — you understand what a great trip feels like from the inside
- AI-fluent — you use tools like ChatGPT or Claude daily to work smarter. This isn’t optional.
- Invested — you want to do well, and you want Crown Journey to do well. You treat every booking like your own reputation is on the line.
Background: 2+ years in luxury travel operations, event management, hospitality or a similar logistics-heavy role. Strong preference for candidates with prior DMC experience.
What You Get
- Salary discussed at interview, commensurate with experience
- Performance incentive equivalent to 2 months' salary per year
- Permanent contract from day one
- Modern lakeside office in Telford
- Company laptop, phone and headset
- Pension after qualifying period
- A team that takes the work seriously and has a lot of fun doing it
Right to Work
Applicants must have the unrestricted, permanent right to work in the UK.
Travel Operations & Client Support Executive in Telford employer: Crown Journey
Crown Journey is an exceptional employer, offering a dynamic work environment in Telford where creativity and collaboration thrive. With a focus on high-end travel experiences, employees enjoy a supportive culture that encourages professional growth and development, alongside the flexibility of working from home on Fridays. Join our passionate team and be part of crafting unforgettable journeys for our clients while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations & Client Support Executive in Telford
✨Tip Number 1
Get to know the company inside out before your interview. Research Crown Journey's unique offerings and understand their target audience. This way, you can tailor your responses to show how your skills align with their mission.
✨Tip Number 2
Practice your problem-solving skills! Think of scenarios where things might go wrong in travel operations and how you'd handle them. Being able to demonstrate your calmness under pressure will impress the hiring team.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple bookings or events in the past. Highlighting your attention to detail will resonate well with what they're looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. And remember, apply through our website for a smoother process!
We think you need these skills to ace Travel Operations & Client Support Executive in Telford
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, make sure to highlight your knack for organisation. We want to see how you keep everything in check and ensure nothing slips through the cracks. Share specific examples from your past roles that demonstrate your methodical approach.
Be a Problem-Solver:We love a calm problem-solver! In your written application, mention times when you've turned a tricky situation around. Show us how you tackle challenges head-on without waiting for direction – that's the kind of self-sufficiency we value.
Communicate Clearly:Since you'll be dealing with luxury clients and partners, your communication style matters. Use your application to showcase your ability to convey information clearly and professionally. A well-structured application will reflect your communication skills perfectly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role. Plus, it shows you're proactive – just what we like to see!
How to prepare for a job interview at Crown Journey
✨Know Your Stuff
Before the interview, dive deep into Crown Journey's offerings and values. Familiarise yourself with their high-end travel experiences and understand what sets them apart in the luxury market. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Organisation Skills
Prepare examples that highlight your exceptional organisational abilities. Think of times when you successfully managed multiple bookings or resolved issues under pressure. Be ready to discuss how you keep track of details and ensure nothing falls through the cracks.
✨Demonstrate Problem-Solving Prowess
Since the role requires a calm problem-solver, come prepared with specific scenarios where you turned a challenging situation into a success. Share how you approached the problem, the steps you took, and the positive outcome. This will illustrate your ability to handle the unexpected.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. Since you'll be dealing with luxury clients and partners, it's crucial to convey trust and confidence. Consider doing mock interviews with friends or family to refine your communication style before the big day.
