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- Tasks: Coordinate luxury travel experiences and ensure seamless execution of trips across the UK.
- Company: Join Crown Journey, a passionate team creating unforgettable travel experiences.
- Benefits: Competitive salary, company laptop, pension, and opportunities for career growth.
- Why this job: Be part of a dynamic team and make dreams come true for travellers.
- Qualifications: Experience in event management or tourism, with strong organisational skills.
- Other info: Work in a modern lakeside office with ongoing training and mentorship.
The predicted salary is between 30000 - 42000 £ per year.
Luxury UK Travel Operations Administrator (Position based in Telford)
Position: Luxury UK Travel Operations Administrator
Type: Full time position
Location: Telford Shropshire
Start date: October 2025 ideally
About Crown Journey
At Crown Journey, we design high-end, tailor-made travel experiences across the United Kingdom for discerning international travellers – mainly from the USA, but also from Canada, Australia, LATAM and beyond – who crave authenticity, history and inspiration in cities and countryside across the UK. We are just as happy dealing with 4 star affordable luxury clients as we are the ultra luxury 5 star clients.
We’re a growing team that believes the UK is more than just Big Ben and afternoon tea—it’s a treasure trove of culture, history, hidden gems and inspirational connections. Based in Telford, Shropshire, our team is passionate, creative, and relentlessly committed to delivering once-in-a-lifetime journeys right across the UK. Crown Journey is part of Travel Collection Limited, a DMC group offering luxury travel services in 16 countries worldwide.
About the Role – Luxury UK Travel Operations Administrator
When the Sales Team has confirmed a booking and taken the deposit payment, the Operations team steps in and takes over. When the sales team closes a deal, Operations take over and become the glue that holds the trip together, booking all the individual trip components eg hotel rooms, airport transfers, castle tickets, tour guides etc, checking and re-checking ahead of each trip and managing operations during the trip itself.
Once assigned as the Operations lead for a particular booking, you’ll be the main point of contact for partner travel agencies, final clients, and local providers. Your mission will be to ensure flawless execution of each trip by coordinating all the logistics and obsessing over every little detail.
Whether you have prior experience in travel operations or are naturally just a great planner and organiser and usually the person that\’s called on in your personal circle to organise and execute key events, you’ll have all the logistics and operational skills in place, ready to come to the fore. You must be well travelled yourself and have an idea of what might go into implementing an itinerary and bringing that trip to life.
This role is perfect for someone who thrives in a fast-paced, startup environment and wants to be part of a new team building something extraordinary.
Your daily tasks will include:
- Travel Operations: Coordinate and manage trips to ensure everything runs like a dream—and troubleshoot when it doesn’t.
- Trip Preparation: Nail down every pre-departure detail for seamless travel.
- Client Relations: Be the go-to person for travel agencies and clients, ensuring personalised support.
- Partnerships: Keep our supplier and partner relationships positive and respectful.
- Quality Control: Make sure everything meets our standards, legal requirements, and company policies. Always be looking to improve.
- Crisis Management: Be able to think laterally to solve problems quickly and calmly.
- Multitasking & Proactivity: Handle several projects at once, meet last-minute requests, and adapt to keep us competitive.
- On-Duty & Standby: When clients are traveling, you might sometimes need to be on-call after hours during an evening or weekend.
Who You Are
- Organised: Super organised, structured in your thinking and an expert in planning
- Fast learner: Able to pick up new systems, processes and ways of working quickly
- Structured: Able to handle multitask, handling many different bookings of varying complexity and each with its own unique combination of products comfortably
- Prioritisation: Able to prioritise workload and work tasks independently
- Communication: Great communicator, in writing and verbally, documenting actions taken and changes made
Requirements
- Experience: Ideally 2 years in sectors such as event management, tourism/hospitality ops or other relatable industry
- Key Skills: Project management, communication, and crisis handling.
- Personal Traits: Organised, methodical, independent, reliable, and structured.
- Communication skills: Especially written but also verbal. Able to build trust with clients and partners
- Tools: Proficient in Google Suite and digitally fluent
What We Offer
- Permanent full time contract
- Competitive salary
- Company laptop, phone and headset
- Company pension after qualifying period
- Opportunities for career growth either in the UK or elsewhere in the group
- Ongoing training, mentorship, and support from day one
- Dynamic, global team with serious travel and business know-how
- Collaborative environment
- Modern lakeside office
How to Apply
Submit your CV and cover letter (3–4 paragraphs) introducing yourself to us and telling us:
- Why you want to join Crown Journey
- Why you\’re the perfect candidate for this role
Applications without a cover letter will be automatically discarded.
Luxury UK Travel Operations Administrator employer: Crown Journey
Contact Detail:
Crown Journey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury UK Travel Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Crown Journey or similar companies. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Crown Journey unique in the luxury travel market. Be ready to discuss how your skills in organisation and client relations can contribute to their mission of creating unforgettable experiences.
✨Tip Number 3
Show off your passion for travel! Share your own travel stories and experiences during interviews. This not only highlights your love for the industry but also demonstrates your understanding of what goes into planning a flawless trip—something that’s crucial for the Operations Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Crown Journey team. Let’s make your dream job a reality!
We think you need these skills to ace Luxury UK Travel Operations Administrator
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to tell us why you want to join Crown Journey and what makes you the perfect fit for the Luxury UK Travel Operations Administrator role. Be genuine and let your passion for travel and organisation come through.
Tailor Your CV: Don’t just send us a generic CV! Tailor it to highlight your relevant experience in travel operations, event management, or any other related fields. Show us how your skills align with the responsibilities of the role—this will make you stand out!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and effectively. Pay attention to grammar and structure, as this will give us a glimpse of how you’ll handle client relations.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and doesn’t get lost in the shuffle. Plus, it shows you’re tech-savvy and ready to embrace our digital tools!
How to prepare for a job interview at Crown Journey
✨Know Your Stuff
Before the interview, dive deep into Crown Journey's offerings and values. Familiarise yourself with their luxury travel experiences and understand what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Luxury UK Travel Operations Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your planning and organisational skills can contribute to seamless trip execution.
✨Communicate Clearly
Strong communication is essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships with clients or partners in the past, as this will demonstrate your ability to be the go-to person for travel agencies and clients.
✨Be Ready for Problem-Solving
Crisis management is part of the job, so prepare to discuss scenarios where you've had to think on your feet. Share specific examples of challenges you've faced and how you resolved them. This will showcase your ability to handle pressure and maintain composure in fast-paced situations.