At a Glance
- Tasks: Provide top-notch customer service and manage client data securely.
- Company: Join Crown Worldwide Group, a global leader in logistics and data management.
- Benefits: Ongoing training, career growth, and a supportive team environment.
- Other info: Diverse culture that values your ideas and promotes sustainability.
- Why this job: Make a real impact by helping businesses protect their vital information.
- Qualifications: Excellent customer service skills and 1-2 years of admin experience required.
The predicted salary is between 28800 - 43200 £ per year.
Location: Enfield, London
Employment Type: Full Time
Start date: Immediate Start
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people’s lives and possessions, help companies move teams to new locations, and manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are proud of our diverse and inclusive culture, providing all our employees with a sense of belonging which allows them to reach their full potential.
About the Role
At Crown Information Management, we specialise in the secure storage, management, and retrieval of company data and records, both physical and digital. Our mission is to keep information safe and accessible, helping businesses meet compliance needs and manage risk efficiently. As part of the team, you will ensure confidential records are collected, stored, and retrieved securely. Your work helps protect data, support business operations, and maintain client trust at every stage.
Crown Information Management provides specialist storage facilities and services to corporate clients, keeping their data secure and protected, with the utmost care. Crown’s Customer Service team provides the highest levels of customer service and administrative support to our customers and internal stakeholders, ensuring our clients receive an outstanding service.
What You’ll Do
- Update Crown’s internal systems with relevant information in an accurate and timely manner e.g. creating client accounts and updating account information
- Resolve customer issues by liaising with the customer to determine the cause of the problem, resolve the problem with the customer and complete the correction or adjustment, and follow up to ensure resolution
- Ensure all relevant financial transactions are processed accurately e.g. invoicing
- Develop strong working relationships and complete administrative tasks for internal stakeholders e.g. creating reports, maintaining service level agreements, audit accounts
- Receive and process orders from clients and inform internal stakeholders of work requirements
What We’re Looking For
- Excellent customer service and organisational skills
- 1-2 years of administration experience is essential
- Experience of using Microsoft package e.g. Word / PowerPoint / Excel
- Ability to learn IT systems quickly
- High level of attention to detail
- Happy to work in a fast-paced environment
Why Join Crown Information Management?
- Join a company celebrated for its care, expertise, and commitment to quality service.
- Grow with ongoing training designed to develop your skills and support your career ambitions.
- Develop your skills and collaborate on innovative solutions in an international, supportive environment.
- Join a collaborative team that values your ideas and encourages diversity and creativity.
- Enjoy a culture built on integrity, respect, and excellence.
- Contribute to sustainability and responsible business practices worldwide.
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
Customer Service Advisor in Enfield employer: Crown Information Management
Crown Worldwide Group is an exceptional employer that prioritises employee well-being and development, offering a supportive and inclusive work culture in Enfield, London. As a Customer Service Advisor, you will benefit from ongoing training, collaborative teamwork, and the opportunity to contribute to meaningful sustainability initiatives while working for a globally recognised leader in logistics. Join us to grow your career in an environment that values integrity, respect, and excellence.
Contact Details:
Crown Information Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Enfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crown Information Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crown Information Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Enfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crown Information Management:Your cover letter is your chance to shine! Tell us why you want to work at Crown Information Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crown Information Management!
How to prepare for a job interview at Crown Information Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
