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- Tasks: Provide top-notch customer service and manage client data securely.
- Company: Join Crown Worldwide Group, a global leader in logistics and data management.
- Benefits: Ongoing training, career growth, and a supportive team environment.
- Why this job: Make a real impact by helping businesses protect their vital information.
- Qualifications: Excellent customer service skills and 1-2 years of admin experience required.
- Other info: Diverse culture that values your ideas and promotes sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Location: Enfield, London
Employment Type: Full Time
Start date: Immediate Start
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people’s lives and possessions, help companies move teams to new locations, and manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are proud of our diverse and inclusive culture, providing all our employees with a sense of belonging which allows them to reach their full potential.
About the Role
At Crown Information Management, we specialise in the secure storage, management, and retrieval of company data and records, both physical and digital. Our mission is to keep information safe and accessible, helping businesses meet compliance needs and manage risk efficiently. As part of the team, you will ensure confidential records are collected, stored, and retrieved securely. Your work helps protect data, support business operations, and maintain client trust at every stage.
Crown Information Management provides specialist storage facilities and services to corporate clients, keeping their data secure and protected, with the utmost care. Crown’s Customer Service team provides the highest levels of customer service and administrative support to our customers and internal stakeholders, ensuring our clients receive an outstanding service.
What You’ll Do
- Update Crown’s internal systems with relevant information in an accurate and timely manner e.g. creating client accounts and updating account information
- Resolve customer issues by liaising with the customer to determine the cause of the problem, resolve the problem with the customer and complete the correction or adjustment, and follow up to ensure resolution
- Ensure all relevant financial transactions are processed accurately e.g. invoicing
- Develop strong working relationships and complete administrative tasks for internal stakeholders e.g. creating reports, maintaining service level agreements, audit accounts
- Receive and process orders from clients and inform internal stakeholders of work requirements
What We’re Looking For
- Excellent customer service and organisational skills
- 1-2 years of administration experience is essential
- Experience of using Microsoft package e.g. Word / PowerPoint / Excel
- Ability to learn IT systems quickly
- High level of attention to detail
- Happy to work in a fast-paced environment
Why Join Crown Information Management?
- Join a company celebrated for its care, expertise, and commitment to quality service.
- Grow with ongoing training designed to develop your skills and support your career ambitions.
- Develop your skills and collaborate on innovative solutions in an international, supportive environment.
- Join a collaborative team that values your ideas and encourages diversity and creativity.
- Enjoy a culture built on integrity, respect, and excellence.
- Contribute to sustainability and responsible business practices worldwide.
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
Customer Service Advisor in Enfield employer: Crown Information Management
Contact Detail:
Crown Information Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Enfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crown Worldwide Group. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Service Advisor. Think about how you'd handle difficult customers or resolve issues quickly. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and attention to detail. Share specific examples from your past experience where you've excelled in these areas. This will demonstrate that you’re the right fit for the fast-paced environment at Crown.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service expertise and organisational skills.
Showcase Your Experience: Don’t just list your previous jobs; explain how your 1-2 years of administration experience has prepared you for this role. Use specific examples to demonstrate your ability to resolve customer issues and manage tasks efficiently.
Be Detail-Oriented: Attention to detail is key in this role! Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Crown Information Management
✨Know the Company Inside Out
Before your interview, take some time to research Crown Worldwide Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer issues is crucial. Prepare examples from your past experiences where you successfully resolved problems or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Specific Questions
Expect questions related to administration and data management, as these are key aspects of the role. Brush up on your knowledge of Microsoft Office tools and be prepared to discuss how you've used them in previous jobs to manage tasks efficiently.
✨Demonstrate Attention to Detail
Crown values accuracy and attention to detail. During the interview, highlight instances where your meticulous nature has benefited your previous employers. You might even want to mention how you ensure that all financial transactions are processed accurately in your past roles.