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- Tasks: Drive sales and support customer relationships in a dynamic, remote role.
- Company: Join Volvo Trucks, a leader in sustainable transport innovation.
- Benefits: Enjoy competitive salary, company car, health care, and generous holiday allowance.
- Why this job: Make a real impact in shaping the future of transport while developing your career.
- Qualifications: Sales experience and proficiency in Power BI and Excel are essential.
- Other info: Be part of a diverse team committed to progress and sustainability.
The predicted salary is between 43200 - 60000 £ per year.
Salary: Up to £60,000 per annum (dependent on experience) up to 15% bonus
Location: Remote (candidates must be based within Scotland's Central Belt)
Travel: Frequent travel
Volvo Trucks is one of the world's leading Truck and Bus manufacturers and is committed to driving progress and shaping the future landscape of sustainable transport. Our people and our values sit at the heart of everything we do, and we continue to set global standards through innovation and a deep belief in progress.
An exciting opportunity has arisen for a Regional Customer Sales & Support Manager to develop and drive an insight driven sales culture with shared accountability for the customer experience delivered within the region. As a key stakeholder in the regional team, you will also support the development and delivery of the regional plan to deliver the overarching vision of Volvo Trucks within the day-to-day operations in North & Scotland.
What Volvo Offers
- Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
- Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.
- Company Car: Choice between an Electric or Hybrid car after the probation period.
- Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
- Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
Who You Are
You are a passionate, hardworking individual who is keen on developing positive relationships with our customers through providing quality service. You will have knowledge of data analysis and statistics would be beneficial in this role along with the ability to thrive under pressure without compromising on quality.
You Will Bring
- Experience in a sales environment.
- Proficiency in Power BI and Excel.
- Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
- Proven track record of being proactive and a self-starter.
- Excellent communication skills with an ability to challenge and give feedback across all levels.
- Calm and effective under pressure with a pragmatic and open approach.
- Proven track record in negotiation.
- Experience of operating at a senior level within a high performing team.
What Will You Do
- Identify and deliver new business opportunities to improve performance and profitability.
- Build and manage strong relationships with national and regional customers, providing end-to-end service market support.
- Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best-in-class service.
- Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.
- Develop and implement service market sales initiatives aligned to regional strategy.
- Ensure robust governance of parts inventory and VOSP through direct reports.
- Lead the development of digital approaches to market products and services.
- Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
- Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
- Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.
All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date. We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the groups leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Regional Customer Sales & Support Manager in Glasgow employer: Crown Home Care
Contact Detail:
Crown Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Sales & Support Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Regional Customer Sales & Support Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the job. Highlight your skills in data analysis and customer relationship management, as these are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Customer Sales & Support Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Customer Sales & Support Manager role. Highlight your experience in sales, data analysis, and any relevant skills like Power BI and Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer relationships and your proactive approach. Let us know why you're excited about joining Volvo Trucks and how you align with our values.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive performance and profitability. Numbers speak volumes, so if you've improved sales or customer satisfaction, shout about it!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crown Home Care
✨Know Your Numbers
As a Regional Customer Sales & Support Manager, you'll need to demonstrate your proficiency in data analysis. Brush up on your Power BI and Excel skills before the interview. Be ready to discuss how you've used data to drive sales or improve customer experiences in your previous roles.
✨Showcase Your Relationship Skills
Building strong relationships is key in this role. Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you turned a challenging customer interaction into a positive outcome.
✨Be Ready to Negotiate
Negotiation skills are crucial for this position. Come prepared with examples of successful negotiations you've led. Highlight your approach to finding win-win solutions and how you handle objections or pushback from clients.
✨Emphasise Team Collaboration
Volvo values teamwork, so be sure to highlight your experience working within high-performing teams. Discuss how you've contributed to team objectives and supported colleagues in achieving shared goals, especially in a sales environment.
