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- Tasks: Lead lettings operations, manage team performance, and ensure compliance with UK legislation.
- Company: Dynamic lettings agency in Central London with a focus on teamwork and excellence.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Why this job: Join a fast-paced team and make a real impact in the lettings industry.
- Qualifications: 3+ years in lettings, strong compliance knowledge, and excellent communication skills.
- Other info: Opportunity for career growth and to lead in a supportive environment.
The predicted salary is between 45000 - 55000 £ per year.
Location: Central London
We are seeking an experienced and driven Lettings Operations and Compliance Lead to join our Central London lettings team. Reporting directly to the Lettings Manager, you will play a key supporting role in managing the lettings team, driving performance, overseeing deal progression and maintaining high compliance standards. You will also act as deputy to the Lettings Manager, stepping in to lead the team and oversee operations in their absence. This is a hands-on role combining team support, deal management, compliance oversight and operational coordination, ensuring the lettings department runs efficiently while delivering excellent service to landlords and tenants.
Key Responsibilities
- Team Support & Performance
- Support the Lettings Manager in the day-to-day management of the lettings team
- Drive team performance, ensuring strong conversion rates and consistent achievement of targets
- Assist in training and onboarding negotiators on new instructions, property details and company processes
- Deal Progression & Pipeline Management
- Oversee the deal pipeline from offer through to tenancy completion
- Ensure smooth and efficient progression of deals, proactively resolving issues
- Submit offers and support negotiations between landlords and tenants to secure successful outcomes
- Compliance & Risk Control
- Ensure all lettings activities comply with current UK legislation, including Right to Rent, AML checks and deposit protection
- Maintain accurate, complete and compliant deal files, tenancy records and documentation
- Identify, manage and mitigate compliance risks across all transactions
- Operations & Process Management
- Support the smooth day-to-day running of the lettings operation and property management team
- Improve internal processes, reporting and team communication
- Monitor tenant satisfaction and service level performance across the lettings operation
- Business Development Support
- Assist the Lettings Manager in winning new instructions
- Support market appraisals and landlord meetings where required
Requirements
- Minimum 3+ years’ experience within a Central London residential lettings agency
- Experience at Senior Negotiator level or Senior Property Manager above, ideally with exposure to team support or supervision
- Proven experience in deal progression, pipeline management and conversion
- Strong understanding of UK lettings legislation and compliance requirements
- Excellent communication, negotiation and client management skills
- Highly organised with strong attention to detail
- Ability to manage multiple deals and priorities in a fast-paced environment
- Professional, proactive and team-oriented approach
Working Hours
Monday to Friday, 9:00 am – 5:30 pm
Weekend availability required
Lettings Operations and Compliance Lead in London employer: Crown Home Buying & Letting (Chbl)
Contact Detail:
Crown Home Buying & Letting (Chbl) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Operations and Compliance Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their lettings processes and compliance standards. This will help you stand out as someone who’s genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your negotiation skills! As a Lettings Operations and Compliance Lead, you'll need to demonstrate your ability to manage deals effectively. Role-play scenarios with friends or family to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Lettings Operations and Compliance Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Operations and Compliance Lead role. Highlight your experience in lettings, compliance, and team management. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven performance and improved compliance in previous roles. This helps us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about lettings and how your experience aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important details. We can’t wait to hear from you!
How to prepare for a job interview at Crown Home Buying & Letting (Chbl)
✨Know Your Stuff
Make sure you brush up on UK lettings legislation and compliance requirements. Being able to discuss Right to Rent, AML checks, and deposit protection confidently will show that you're serious about the role and understand the industry's ins and outs.
✨Showcase Your Team Spirit
Since this role involves supporting the lettings team and driving performance, be ready to share examples of how you've successfully worked in a team before. Highlight any experience you have in training or onboarding new team members, as this will demonstrate your leadership potential.
✨Demonstrate Deal Management Skills
Prepare to discuss your experience with deal progression and pipeline management. Bring specific examples of how you've overseen deals from offer to completion, and be ready to explain how you proactively resolved issues along the way.
✨Be Proactive and Professional
This role requires a proactive approach, so think of instances where you've taken the initiative to improve processes or enhance team communication. Showing that you can manage multiple priorities in a fast-paced environment will set you apart from other candidates.