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- Tasks: Lead and oversee the property management team, ensuring top-notch service and compliance.
- Company: Dynamic property management firm focused on excellence and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in property management while leading a passionate team.
- Qualifications: 5+ years in senior property management with strong leadership skills.
- Other info: Join a fast-paced environment where your expertise will shine.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and commercially minded Head of Property Management to lead and oversee our property management department. This is a leadership role responsible for managing the full property management function, ensuring operational excellence, delivering a high level of service to landlords and tenants, and maintaining full compliance with current and upcoming legislation, including the Renters’ Rights Act. You will lead an existing team of Property Managers and a Coordinator, drive performance, improve processes, and ensure our portfolio is managed efficiently, professionally, and to a premium standard.
Key Responsibilities
- Lead and manage the property management team (2 Property Managers and 1 Coordinator)
- Set clear KPIs, performance standards, and accountability
- Provide training, structure, and ongoing development
- Act as escalation point for complex issues and complaints
Property Management Oversight
- Oversee the full lifecycle of property management across the portfolio
- Ensure all maintenance issues are handled promptly and efficiently
- Monitor response and resolution times to maintain service standards
- Ensure properties are consistently maintained to a high standard
Contractor & Cost Management
- Manage and optimise contractor relationships
- Ensure works are carried out at competitive, market-aligned pricing
- Implement processes for obtaining quotes and controlling spend
- Monitor and report on maintenance costs across the portfolio
Client & Service Delivery
- Deliver a high level of service to both tenants and landlords
- Build and maintain strong landlord relationships
- Ensure tenant satisfaction through responsive communication
- Handle escalated issues and complaints efficiently
Compliance & Process
- Ensure full compliance across the portfolio at all times
- Lead implementation of the Renters’ Rights Act
- Continuously review and improve processes in line with legislation
- Maintain compliance trackers and conduct regular audits
Requirements
Experience
- Minimum 5+ years’ experience in a senior property management or leadership role
- Proven experience managing high-end / prime leasehold residential properties
- Experience within a large, structured agency environment
- Demonstrated experience managing a team and overseeing a full portfolio
Knowledge
- Strong understanding of UK property management and compliance
- Solid experience with leasehold properties
- Up-to-date knowledge of current legislation, including the Renters’ Rights Act
Skills
- Strong leadership and team management ability
- Excellent organisational and problem-solving skills
- Commercial awareness, particularly around cost control
- Ability to operate in a fast-paced, high-responsibility environment
Personal Attributes
- Professional, proactive, and highly detail-oriented
- Excellent communicator with strong problem-solving ability
- Resilient, solutions-driven, and able to perform under pressure
Head of Property Management employer: Crown Home Buying & Letting (Chbl)
Contact Detail:
Crown Home Buying & Letting (Chbl) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to property management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved processes in your previous roles. Use specific examples that highlight your ability to drive performance and deliver excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your leadership experience and any relevant property management roles to show us you’re the right fit for the Head of Property Management position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about property management and how your background aligns with our needs. Share specific examples of how you've led teams and improved processes in previous roles to grab our attention.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of current legislation, especially the Renters’ Rights Act. We want to see that you’re up-to-date and ready to implement necessary changes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Crown Home Buying & Letting (Chbl)
✨Know Your Stuff
Make sure you brush up on the latest property management legislation, especially the Renters’ Rights Act. Being able to discuss how this impacts the role will show that you're not just familiar with the basics but are also proactive about compliance and best practices.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you set KPIs, improved processes, or handled escalated issues. This will demonstrate your capability to manage the property management team effectively.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've managed contractor relationships and controlled costs in previous roles. Highlight any strategies you've implemented to optimise spending while maintaining service quality, as this is crucial for the position.
✨Engage with Real Scenarios
Anticipate questions about handling complex issues or complaints. Prepare a couple of real-life scenarios where you resolved conflicts or improved tenant satisfaction. This will showcase your problem-solving skills and ability to maintain high service standards.