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- Tasks: Support a busy lettings team and ensure smooth operations in a fast-paced environment.
- Company: Dynamic lettings agency in Central London with a focus on growth and performance.
- Benefits: Competitive salary, career development opportunities, and a vibrant team culture.
- Why this job: Join a thriving team and make a real impact in the residential lettings market.
- Qualifications: 3+ years in residential lettings, strong negotiation skills, and a proactive attitude.
- Other info: Exciting opportunity for career advancement in a supportive and energetic workplace.
The predicted salary is between 36000 - 60000 £ per year.
Location: Tower Hill
Position: Full Time – Permanent
Role Overview
We are seeking an experienced and motivated Assistant Lettings Manager to support the performance and growth of a busy Central London lettings office. Working closely with the Lettings Manager, the successful candidate will play a key role in managing the lettings team, ensuring strong deal conversion, maintaining high compliance standards and supporting the winning of new instructions. This is a hands‑on role combining team management, deal progression oversight, operational efficiency and business development support, ensuring the lettings department operates smoothly while delivering excellent service to landlords and tenants.
Responsibilities
- Manage and support the Lettings Negotiators, ensuring strong performance, high conversion rates and consistent achievement of team targets.
- Oversee the deal pipeline and progression, ensuring transactions move efficiently from offer stage through to tenancy completion.
- Ensure all deal files, documentation and tenancy records are accurate, complete and properly maintained.
- Maintain strong compliance standards, ensuring all lettings activities adhere to current UK legislation, including: right to rent, AML checks, deposit protection.
- Support the Lettings Manager in winning new instructions, assisting with market appraisals and landlord meetings.
- Submit offers and assist in negotiating tenancy terms between landlords and tenants to secure successful deals.
- Monitor team conversion rates, pipeline activity and deal progress, identifying opportunities to improve performance.
- Ensure the lettings operation runs efficiently, maintaining clear processes, accurate reporting and strong internal communication.
- Ensure negotiators are fully trained on new instructions, property details and company processes, enabling them to confidently present properties to applicants.
- Maintain excellent customer service standards and build strong long‑term relationships with landlords and tenants.
Requirements
- Minimum 3+ years’ experience within a Central London residential lettings agency, ideally in a similar position or at Senior Negotiator level.
- Proven experience in deal conversion, deal progression, lettings operations or team supervision.
- Strong negotiation, communication and client management skills.
- Good understanding of UK lettings legislation and compliance requirements, including Right to Rent checks and tenancy processes.
- Ability to manage multiple deals and priorities in a fast‑paced lettings environment.
- Highly organised with excellent attention to detail.
- Professional, proactive and team‑oriented approach.
Assistant Lettings Manager – Residential Lettings employer: Crown Home Buying & Letting (Chbl)
Contact Detail:
Crown Home Buying & Letting (Chbl) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Lettings Manager – Residential Lettings
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lettings industry. Attend local events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to lettings and think about how your experience aligns with their goals. We want you to shine, so practice common interview questions and come armed with examples of your past successes in deal conversion and team management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Assistant Lettings Manager position. It keeps you fresh in their minds!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Assistant Lettings Manager – Residential Lettings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Lettings Manager role. Highlight your experience in residential lettings, team management, and compliance standards. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about lettings and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you've improved deal conversion rates or supported your team in previous roles. We love numbers and success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Crown Home Buying & Letting (Chbl)
✨Know Your Stuff
Make sure you brush up on your knowledge of UK lettings legislation and compliance requirements. Being able to discuss Right to Rent checks and tenancy processes confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Team Management Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led a team in the past. Talk about how you motivated your team, improved performance, and achieved targets together.
✨Demonstrate Your Negotiation Prowess
Prepare to discuss specific instances where you've successfully negotiated deals between landlords and tenants. Highlight your strategies and how they led to successful outcomes, as this is crucial for the Assistant Lettings Manager position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the lettings team faces or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.