At a Glance
- Tasks: Support the lettings team, manage deals, and ensure compliance in a fast-paced environment.
- Company: Dynamic lettings agency located in the heart of Central London.
- Benefits: Competitive salary with OTE, professional development, and a vibrant team culture.
- Other info: Opportunity for career growth and to lead in a supportive environment.
- Why this job: Join a thriving team and make a real impact in the lettings industry.
- Qualifications: 3+ years in lettings, strong deal management, and excellent communication skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Central London
Role Overview
We are seeking an experienced and driven Assistant Lettings Manager to join our Central London lettings team. Reporting directly to the Lettings Manager, you will play a key supporting role in managing the lettings team, driving performance, overseeing deal progression and maintaining high compliance standards. You will also act as deputy to the Lettings Manager, stepping in to lead the team and oversee operations in their absence. This is a hands-on role combining team support, deal management, compliance oversight and operational coordination, ensuring the lettings department runs efficiently while delivering excellent service to landlords and tenants.
Key Responsibilities
- Team Support & Performance
- Support the Lettings Manager in the day-to-day management of the lettings team
- Drive team performance, ensuring strong conversion rates and consistent achievement of targets
- Assist in training and onboarding negotiators on new instructions, property details and company processes
- Deal Progression & Pipeline Management
- Oversee the deal pipeline from offer through to tenancy completion
- Ensure smooth and efficient progression of deals, proactively resolving issues
- Submit offers and support negotiations between landlords and tenants to secure successful outcomes
- Compliance & Risk Control
- Ensure all lettings activities comply with current UK legislation, including Right to Rent, AML checks and deposit protection
- Maintain accurate, complete and compliant deal files, tenancy records and documentation
- Identify, manage and mitigate compliance risks across all transactions
- Operations & Process Management
- Support the smooth day-to-day running of the lettings operation and property management team
- Improve internal processes, reporting and team communication
- Monitor tenant satisfaction and service level performance across the lettings operation
- Business Development Support
- Assist the Lettings Manager in winning new instructions
- Support market appraisals and landlord meetings where required
Requirements
- Minimum 3+ years' experience within a Central London residential lettings agency
- Experience at Senior Negotiator level or Senior Property Manager above, ideally with exposure to team support or supervision
- Proven experience in deal progression, pipeline management and conversion
- Strong understanding of UK lettings legislation and compliance requirements
- Excellent communication, negotiation and client management skills
- Highly organised with strong attention to detail
- Ability to manage multiple deals and priorities in a fast-paced environment
- Professional, proactive and team-oriented approach
Working Hours
Monday to Friday, 9:00 am – 5:30 pm. Weekend availability required.
Salary: £35k, OTE £45k
Assistant Lettings Manager employer: Crown Home Buying & Letting (CHBL)
Join a dynamic lettings team in the heart of Central London, where we prioritise employee growth and development. Our supportive work culture fosters collaboration and excellence, ensuring that you have the tools and training needed to thrive in your role as Assistant Lettings Manager. With competitive salary packages and a commitment to compliance and customer satisfaction, we offer a rewarding environment for those looking to make a meaningful impact in the property sector.
Contact Detail:
Crown Home Buying & Letting (CHBL) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Lettings Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lettings industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their recent projects and values, so you can show how you’d fit right in. We want you to shine when it comes to discussing your experience!
✨Tip Number 3
Practice your negotiation skills! As an Assistant Lettings Manager, you'll need to demonstrate your ability to negotiate effectively. Role-play with a friend or mentor to build your confidence before those crucial discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Lettings Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Lettings Manager role. Highlight your experience in lettings, team support, and compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our lettings team. Share specific examples of your achievements and how you can contribute to our success.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of UK lettings legislation. We want to know how you've managed compliance in your previous roles and how you can help us maintain high standards.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Crown Home Buying & Letting (CHBL)
✨Know Your Stuff
Make sure you brush up on your knowledge of UK lettings legislation and compliance requirements. Being able to discuss these confidently will show that you're not just experienced, but also well-prepared for the role.
✨Showcase Your Team Spirit
Since this role involves supporting the lettings team, be ready to share examples of how you've successfully worked in a team before. Highlight any experience you have in training or mentoring others, as this will demonstrate your leadership potential.
✨Prepare for Deal Discussions
Expect questions about deal progression and pipeline management. Have specific examples ready where you've successfully overseen deals from offer to completion, and be prepared to discuss how you resolved any issues that arose during the process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the lettings team is facing or how they measure success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
