Model and Service Strategy Stream Lead in Wantage

We now have an opportunity for a Model and Service Strategy Stream Lead to join our European Information Systems and Services department (EISS). This role will be based in the UK (Wantage).

The Stream Lead is responsible and accountable in applying business and application expertise in their domain to optimise business processes and define new ones. You will support the implementation of system solutions as part of projects or continuous improvement, ensuring the necessary framework of documentation, training and testing are completed for successful deployment. This role encompasses typical activities of both Process Analyst and Product Owner. You will come from either a Business (e.g Superuser) or IT (e.g Functional Consultant) background and hold demonstrable exposure across both Business and IT.

Main responsibilities

• Stay connected with industry and product trends to identify opportunities and deliver strategic improvements.
• Leverage effective relationships with partners and business resources to implement and optimise the solution to suggest and assess continuous improvement initiatives.
• Define business processes and outline solutions to maximise system return on investment.
• Lead business engagement defining requirements for projects and continuous improvement.
• Work with other leads to ensure proper integrated processes and solutions.
• Work with the Service Delivery team and third-party partners to identify and deliver application enhancements.
• Work with the business to ensure smooth deployment and effective change management.
• Ensure successful testing, training and documentation of system and associated processes.
• Implement and maintain the appropriate toolset, governance standards and documentation to ensure they are effective and comply to applicable industry standards.

Required education, qualifications and experience

• Relevant Process experience/expertise in:
• Order to Cash
• Sales Forecast
• Sales Order
• Fulfilment delivery and returns
• Billing
• Toll manufacturing (desirable)
• Relevant SAP module experience in SD (others PP, IBP, FI-AR are desirable)
• Experience/knowledge of other ERP/Systems relevant to process area
• Process Modelling (e.g Signavio)
• Analysis and design knowledge for enhancements
• IT project skills (i.e Waterfall or Agile)

Required skills and competencies

• Strong knowledge and awareness of what is involved to effectively lead ensuring quality and good value for money.
• Excellent communication including verbal, written and presentation skills
• Team leader experience
• Time and resource management
• Able to deliver through to completion managing multiple priorities
• Problem solving and analysis
• Project Management
• Continuous improvement mindset

Beneficial Education, Experience and Skills

• Formal qualifications are advantageous but not essential; provided candidates can demonstrate relevant experience.
• Degree level educated
• Training certification in IT Management approaches (i.e Prince, ITIL, Agile)
• Core SAP module training certification or demonstrable experience
• Other training certification for SAP or relevant products