At a Glance
- Tasks: Manage customer orders, forecasts, and delivery plans while ensuring compliance with agreements.
- Company: Join a dynamic team at a leading manufacturing company in Peterborough.
- Benefits: Gain valuable experience on a 12-month contract with potential for growth.
- Other info: Perfect for organised team players who thrive under pressure.
- Why this job: Be the vital link between customers and production, making a real impact.
- Qualifications: Business Administration degree or Supply Chain background with relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland.
The incumbent will:
- Manage short term Customer Demand process through:
- Collect Forecasts
- Setup Orders in SAP (ATM, Call Offs)
- Organise Delivery plan.
- Ensure Commercial agreements adherence through Service Level / Contracts terms compliance.
- Communicate internally in respect of changes to orders / deadlines etc.
Your mission in Crown:
In more details, you will:
- Receive orders from Customers / obtain ATMs, enter orders in the system, maintain pricing module in SAP.
- Liaise with customers to validate short term demand plan.
- Negotiate with Customers regarding lead-times, delivery schedules etc. to help maximise plant productivity.
- Provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation up to the delivery to customers’ filling line/s.
- Maintain the Sales Orders in the system.
- Ensure that the financial handling of deliveries is within the specified credit limits.
- Liaise with Finance on invoicing matters. Ensure that standing data is maintained by customer / location.
- Liaise with Logistics department on material supply and delivery of products.
- Arrange pro-active visits to the customer to maintain good relations and improve our understanding of Customer requirements.
- Implement and maintain administrative controls to support to achieve the tasks required by the job.
- Manage the Commercial interface at Plant level.
- Resolve all sales invoice queries.
- Monitor slow and non-moving f/g stocks to liaise with Customers and Finance Dept. to dispose/exhaust them appropriately.
About you:
You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years’ experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MS Office (Excel) and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings.
Customer Service Coordinator UK in Peterborough employer: Crown Holdings
Crown Holdings is an exceptional employer, offering a dynamic work culture at their Wortley, Leeds site where diversity and collaboration thrive. Employees benefit from robust personal and professional development opportunities, alongside a strong commitment to safety and engagement, making it a rewarding place for Quality Control Engineers to grow their careers.
