At a Glance
- Tasks: Manage customer orders, forecasts, and delivery plans while ensuring compliance with agreements.
- Company: Join a dynamic team at a leading manufacturing company in Peterborough.
- Benefits: Gain valuable experience on a 12-month contract with potential for growth.
- Other info: Perfect for organised team players who thrive under pressure.
- Why this job: Be the vital link between customers and production, making a real impact.
- Qualifications: Business Administration degree or Supply Chain background with relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland.
The incumbent will:
- Manage short term Customer Demand process through:
- Collect Forecasts
- Setup Orders in SAP (ATM, Call Offs)
- Organise Delivery plan.
- Ensure Commercial agreements adherence through Service Level / Contracts terms compliance.
- Communicate internally in respect of changes to orders / deadlines etc.
Your mission in Crown:
In more details, you will:
- Receive orders from Customers / obtain ATMs, enter orders in the system, maintain pricing module in SAP.
- Liaise with customers to validate short term demand plan.
- Negotiate with Customers regarding lead-times, delivery schedules etc. to help maximise plant productivity.
- Provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation up to the delivery to customers’ filling line/s.
- Maintain the Sales Orders in the system.
- Ensure that the financial handling of deliveries is within the specified credit limits.
- Liaise with Finance on invoicing matters. Ensure that standing data is maintained by customer / location.
- Liaise with Logistics department on material supply and delivery of products.
- Arrange pro-active visits to the customer to maintain good relations and improve our understanding of Customer requirements.
- Implement and maintain administrative controls to support to achieve the tasks required by the job.
- Manage the Commercial interface at Plant level.
- Resolve all sales invoice queries.
- Monitor slow and non-moving f/g stocks to liaise with Customers and Finance Dept. to dispose/exhaust them appropriately.
About you:
You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years’ experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MS Office (Excel) and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings.
Customer Service Coordinator UK in Peterborough employer: Crown Holdings
Crown is an exceptional employer located in Peterborough, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and customer satisfaction. Our commitment to maintaining a healthy work-life balance and providing competitive benefits makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator UK in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Crown Holdings.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Crown Holdings. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator UK in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Crown Holdings.
How to prepare for a job interview at Crown Holdings
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Crown Holdings's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Crown Holdings offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
