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For Companies At a Glance
- Tasks: Manage customer orders, ensure timely delivery, and maintain strong client relationships.
- Company: Join a leading manufacturing company in Peterborough with a supportive team culture.
- Benefits: 12-month contract with competitive pay and valuable experience in customer service.
- Why this job: Be the vital link between customers and production, making a real difference every day.
- Qualifications: Business Administration degree and 3-5 years of relevant experience required.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland.
The Incumbent Will:
- Manage short term Customer Demand process through:
- Collect Forecasts
- Setup Orders in SAP (ATM, Call Offs)
- Organise Delivery plan.
- Ensure Commercial agreements adherence through Service Level / Contracts terms compliance.
- Communicate internally in respect of changes to orders / deadlines etc.
Your Mission In Crown:
In more details, you will:
- Receive orders from Customers / obtain ATMs, enter orders in the system, maintain pricing module in SAP.
- Liaise with customers to validate short term demand plan.
- Negotiate with Customers regarding lead-times, delivery schedules etc. to help maximise plant productivity.
- Provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation up to the delivery to customers' filling line/s.
- Maintain the Sales Orders in the system.
- Ensure that the financial handling of deliveries is within the specified credit limits.
- Liaise with Finance on invoicing matters.
- Ensure that standing data is maintained by customer / location.
- Liaise with Logistics department on material supply and delivery of products.
- Arrange pro-active visits to the customer to maintain good relations and improve our understanding of Customer requirements.
- Implement and maintain administrative controls to support to achieve the tasks required by the job.
- Manage the Commercial interface at Plant level.
- Resolve all sales invoice queries.
- Monitor slow and non-moving f/g stocks to liaise with Customers and Finance Dept. to dispose/exhaust them appropriately.
About You:
You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years' experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MSOffice (Excel) and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings.
Customer Service Coordinator UK in Peterborough employer: Crown Holdings, Inc.
Contact Detail:
Crown Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator UK in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and supply chain management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed customer demands or resolved issues in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator UK in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in managing customer demands and using SAP, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your background in Sales or Supply Chain and how you can contribute to our customer service excellence.
Show Off Your Communication Skills: Since effective communication is crucial for this role, make sure your application reflects your verbal and written skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crown Holdings, Inc.
✨Know Your SAP Inside Out
Since the role requires a strong working knowledge of ERP systems like SAP, make sure you brush up on your skills. Familiarise yourself with how to set up orders and manage customer demand processes in SAP. Being able to discuss specific functionalities or past experiences using SAP will show that you're ready to hit the ground running.
✨Master the Art of Communication
As an effective communicator, you'll need to demonstrate your ability to liaise with both customers and internal teams. Prepare examples of how you've successfully managed customer relationships or resolved conflicts in the past. This will highlight your interpersonal skills and show that you can maintain good relations while ensuring compliance with service level agreements.
✨Showcase Your Organisational Skills
With tight deadlines and multiple tasks to juggle, being organised is key. Bring along a planner or digital tool that you use to keep track of your tasks and priorities. Discuss how you manage your time effectively and ensure that all administrative controls are in place to support your work.
✨Be Customer-Oriented
This role is all about understanding and meeting customer needs. Prepare to share specific instances where you've gone above and beyond for a customer or improved a process based on customer feedback. This will demonstrate your commitment to customer satisfaction and your proactive approach to problem-solving.
