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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling inquiries and ensuring smooth service.
- Company: Leading utility provider in Manchester with a focus on customer satisfaction.
- Benefits: Bonus eligibility, wellbeing perks, and opportunities for professional growth.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Strong communication skills and proficiency in MS Office required.
- Other info: Friendly environment with plenty of room for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A leading utility provider in Manchester is seeking a Customer Service Advisor to act as the first point of contact for customer enquiries.
Responsibilities include:
- Managing inquiries via telephone and email
- Processing supply transfers
- Maintaining accurate records
Candidates should possess:
- Excellent verbal and written communication skills
- Strong organizational abilities
- Proficiency in MS Office
This role offers opportunities for professional development within a friendly, growth-oriented team.
Customer Experience Advisor – Bonus Eligible, Wellbeing & Perks in Manchester employer: Crown Gas & Power Ltd
Contact Detail:
Crown Gas & Power Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor – Bonus Eligible, Wellbeing & Perks in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling inquiries during the interview.
✨Tip Number 3
Don’t forget to highlight your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks. This will show them you can handle the busy nature of the job.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Advisor – Bonus Eligible, Wellbeing & Perks in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information, just like you would in a customer service scenario.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Advisor role. Mention your experience with managing inquiries and any relevant skills that align with what we’re looking for.
Be Organised: We love a well-organised application! Make sure your documents are neatly formatted and easy to read. Highlight your organisational abilities by structuring your CV in a way that clearly showcases your experience and skills relevant to the job.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen on joining our friendly, growth-oriented team!
How to prepare for a job interview at Crown Gas & Power Ltd
✨Know the Company Inside Out
Before your interview, do some digging into the utility provider's values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company and its customers.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've successfully handled customer inquiries in the past, whether over the phone or via email. Practise articulating your thoughts clearly and confidently to demonstrate your verbal and written skills.
✨Organisational Skills Matter
Since you'll be managing multiple inquiries and maintaining records, highlight your organisational abilities. Think of specific instances where you've juggled tasks efficiently or improved a process. This will reassure the interviewer that you can handle the demands of the role.
✨Emphasise Your Growth Mindset
This role offers professional development opportunities, so express your eagerness to learn and grow within the team. Share any relevant training or courses you've completed, and discuss how you plan to continue developing your skills in customer service and beyond.
