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- Tasks: Join our team as a Receptionist, handling customer inquiries and booking services.
- Company: We're a dedicated service center focused on outstanding customer care in Orpington.
- Benefits: Enjoy 20 days holiday, a company pension scheme, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: Excellent communication and customer service skills; training provided for DMS systems.
- Other info: Full-time role with a Monday to Friday schedule, perfect for balancing work and life.
The predicted salary is between 24000 - 28000 £ per year.
Job Title: Receptionist Location: Orpington Salary: £26,000 per annum Job Type: Full time, Permanent Hours: 8.30am to 5.30pm, Monday to Friday About the Role: As a Service Adviser/Receptionist you will be an integral part of a dedicated team that focuses on delivering outstanding customer service. You will be responsible for sourcing parts, arranging repairs through our workshop and booking MOTs. Reporting directly to the owner, you will be supporting the business with all parts and service aspects to ensure tasks are completed on time and to a high standard, delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries, booking services, repairs and MOTs. Co-ordinating and liaising with the workshop to ensure the smooth running of the business. Preparing customer invoices via the DMS. Provide a high level of service to customers – through understanding their requirements, responding to requests, progressing jobs and providing advice. Obtain quotes from third party suppliers and order parts. Maintain/update DS with timely and accurate data. Deal with parts returns, credits and invoices. General admin duties. Key Competencies: Excellent communicator – both written and verbal. Excellent customer service skills. Personable, confident, self-starter able to work independently as well as part of a team. Ability to multi task; and remain calm in difficult or pressurised situation. Good working knowledge of DMS systems (training provided). Accuracy and attention to detail. Good administrative and organisational skills. Great team player. Benefits: 20 days holiday plus Bank Holidays Company pension scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role
Receptionist employer: Crown Garage Orpington
Contact Detail:
Crown Garage Orpington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the specific DMS systems mentioned in the job description. Even if training is provided, having a basic understanding will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you handled difficult situations or exceeded customer expectations during the interview.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a receptionist, you'll need to convey information clearly and effectively, so consider role-playing common scenarios with a friend.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and values will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasize skills like communication, multitasking, and attention to detail, which are crucial for the Receptionist position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver outstanding customer service and manage multiple tasks effectively.
Highlight Relevant Skills: Clearly outline your proficiency with DMS systems or any similar software. If you have experience in parts administration or customer service, make sure to include examples that showcase your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Crown Garage Orpington
✨Showcase Your Customer Service Skills
Since the role emphasizes outstanding customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to understand customer needs and provide tailored solutions.
✨Demonstrate Your Communication Abilities
As an excellent communicator is a key competency for this position, practice articulating your thoughts clearly and confidently. Be ready to discuss how you effectively communicate with both customers and team members to ensure smooth operations.
✨Familiarize Yourself with DMS Systems
Although training will be provided, having a basic understanding of DMS systems can set you apart. Research common DMS software used in the industry and be prepared to discuss any relevant experience you have with similar systems.
✨Prepare for Multi-tasking Scenarios
The job requires the ability to multi-task and remain calm under pressure. Think of situations where you've successfully managed multiple tasks at once and be ready to share these experiences during the interview.
