CXC Telemarketer in Birmingham

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award‑winning product design, advanced engineering & technology, as well as superior after‑sales service.

For 80 years, Crown’s business philosophy has utilized vertically integrated processes to design, manufacture, and distribute forward‑thinking, innovative solutions that improve customers’ productivity and operating efficiency.

Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family‑owned company has placed the customer at the heart of its business.

This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description

We have an exciting opportunity for a Telemarketing Representative to join our team.

You will be the first point of contact for a customer interested in Crown products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist sales representative.

Day to day you will

• Follow up leads, primarily by phone, both new, existing and returning companies.
• Take inbound calls and pick up live chat enquiries.
• Schedule appointments for field sales reps and maintain regular contact with customers, providing support information and following up on enquiries.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns for product groups sharing new updates and features.
• Utilize Linked In and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalized In Mail outreach.
• Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
• Enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.

The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients.

You’ll be results‑oriented and enjoy working towards a target.

Good attention to detail is a must, ensuring you maintain data competency to the highest standards.

To be considered you will need

• A good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Be confident using Microsoft office – Word, Excel and Outlook.

What awaits you?

A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture.

Additionally, you’ll embark on a comprehensive 4‑week training program to upskill and train you for telemarketing success.

• Vacancy Details
• Hours of

Work: Monday to Thursday – 8:00 am to 4:30 pm or 8:30 am to 5:00 pm with one hour for lunch.

Friday – 8:00 am to 4:00 pm with one hour for lunch.

Alternating shift pattern.

Target Salary: Competitive salary package (dependent on experience). Holidays: 25 days holiday + bank holidays. Pension: Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry.

We cultivate a culture of passionate people and inspired innovation.

Throughout Crown’s history, more than 1,000 employees have reached a 25‑year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
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