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For Companies At a Glance
- Tasks: Prepare accurate service quotations and deliver top-notch customer service.
- Company: Join a family-owned global leader in materials handling equipment.
- Benefits: Enjoy discounts, health support, and a friendly work environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Great career growth opportunities in a supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
We are currently seeking a Customer Quotation Specialist to join our Service team. This role is reporting to the Service Manager and supports the Service Sales team by preparing accurate, timely and detailed service quotations while delivering a high level of customer service to both internal and external stakeholders.
You will work closely with the Service Manager, Service Technicians and customers to develop quotations, coordinate service requirements and ensure customer needs are met efficiently. This role is ideal for someone who is organised, detail oriented and thrives in a fast-paced service environment.
Key Responsibilities
- Prepare accurate and timely service quotations in response to technician and customer requests.
- Ensure quotations align with Company pricing, policies and customer requirements.
- Maintain records of service quotes, customer interactions and related documentation.
- Process customer orders and respond to enquiries in a professional and timely manner.
- Communicate customer requirements clearly with internal service teams to ensure efficient delivery.
- Review estimates and invoices for accuracy and compliance with company systems.
- Track and monitor the progress of service sales quotes and support reporting activities.
- Identify opportunities for additional services, parts and support products.
- Build strong customer relationships while delivering a high standard of service.
- Contribute to continuous improvement initiatives and adhere to Company policies and WHS requirements.
Qualifications & Experience
- Previous experience in customer service, service coordination, administration or quotation preparation.
- Strong communication and interpersonal skills.
- High attention to detail with the ability to produce accurate documentation.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- Ability to work under pressure and meet deadlines.
- Results-driven with a strong commitment to customer service.
- Experience in a technical, service, equipment or automotive-related industry will be highly regarded.
- Proficiency with Microsoft Office and business systems.
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
Customer Quotation Specialist in Welshpool employer: Crown Equipment
Contact Detail:
Crown Equipment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quotation Specialist in Welshpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Quotation Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their service offerings and think about how your skills in customer service and quotation preparation can add value. This will help you stand out as a candidate who truly understands the business.
✨Tip Number 3
Practice your communication skills! As a Customer Quotation Specialist, you'll need to convey information clearly and professionally. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Crown Equipment.
We think you need these skills to ace Customer Quotation Specialist in Welshpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Quotation Specialist role. Highlight your experience in customer service and quotation preparation, and show us how your skills align with our needs.
Show Off Your Attention to Detail: Since this role requires accuracy in preparing service quotations, give us examples of how you've demonstrated strong attention to detail in your previous roles. We love seeing candidates who take pride in their work!
Communicate Clearly: In your application, use clear and concise language. This reflects the strong communication skills we’re looking for. Remember, you’ll be liaising with both internal teams and customers, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Crown Equipment
✨Know Your Quotations
Before the interview, brush up on your knowledge of service quotations. Familiarise yourself with common pricing structures and how to align them with customer requirements. This will show that you understand the role and can hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple priorities or tight deadlines. Highlight how your organisational skills helped you deliver accurate documentation and maintain records efficiently.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with both internal teams and customers, demonstrating strong communication skills during the interview will be crucial. Consider role-playing with a friend to refine your delivery.
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share specific instances where you built strong relationships or resolved issues effectively. This will illustrate your commitment to delivering high-quality service, which is key for this position.