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For Companies At a Glance
- Tasks: Engage with customers, follow up leads, and schedule appointments for sales reps.
- Company: Join Crown Lift Trucks, a leader in innovative material handling solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and a company pension plan.
- Why this job: Be the voice of Crown, helping customers find the best solutions.
- Qualifications: Strong communication skills and a good telephone manner are essential.
- Other info: Comprehensive training provided and a dynamic team culture awaits you.
The predicted salary is between 24000 - 36000 £ per year.
About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers, as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.
Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”
Job Description
We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown products, reaching out to discuss their requirements and arrange a further conversation with a specialist Sales Representative.
Day to day you will
- Follow up leads, primarily by phone, for new, existing and returning companies.
- Take inbound calls and respond to live chat enquiries.
- Schedule appointments for field sales reps and maintain regular contact with customers, providing support information and following up on enquiries.
- Grow and maintain the CRM system.
- Conduct targeted telephone campaigns for product groups, sharing new updates and features.
- Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
- Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards. You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.
To be considered you will need
- A good telephone manner
- Excellent communication skills
- Strong administrative experience or transferable skills
- Be confident using Microsoft Office – Word, Excel and Outlook
What awaits you?
A motivated and dynamic team who celebrate success and provide a respectful and transparent working culture. You’ll embark on a comprehensive four-week training program to upskill and train you for telemarketing success.
Vacancy Details
- Hours of Work: Monday to Thursday – 8:00am to 4:30pm with one hour for lunch; Friday – 8:00am to 4:00pm with one hour for lunch. Alternating shift pattern.
- Target Salary: Competitive salary package (dependent on experience).
- Holidays: 25 days holiday + Bank holidays.
- Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. Crown offers employee training and development, competitive compensation packages, and a range of benefits.
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CXC Telemarketer employer: Crown Equipment Southeast Asia
Contact Detail:
Crown Equipment Southeast Asia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CXC Telemarketer
✨Tip Number 1
Get to know Crown Lift Trucks and their products inside out. When you’re on the phone, showing genuine interest in what they offer will help you connect with potential customers. It’s all about building that rapport!
✨Tip Number 2
Practice your telephone manner! A friendly and engaging tone can make all the difference when reaching out to leads. Remember, you’re not just selling a product; you’re starting a conversation.
✨Tip Number 3
Utilise LinkedIn like a pro! Research potential leads and personalise your outreach. A tailored message can really stand out and show that you’re serious about helping them find the right solutions.
✨Tip Number 4
Don’t forget to follow up! Keeping in touch with leads shows that you care and are committed to helping them. Plus, it’s a great way to keep Crown’s products top of mind for them.
We think you need these skills to ace CXC Telemarketer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, this role is all about conversation, so show us you can connect with customers right from the start.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, like your telephone manner and communication skills. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate good attention to detail, so make sure your writing is free of errors and easy to read. Use bullet points if necessary to break down your skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Crown and what we stand for before you hit send!
How to prepare for a job interview at Crown Equipment Southeast Asia
✨Know Crown Inside Out
Before your interview, make sure you research Crown Lift Trucks Ltd thoroughly. Understand their products, services, and the company’s commitment to customer satisfaction. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since you'll be on the phone a lot as a Telemarketer, practice your telephone manner. Try role-playing with a friend or family member to simulate real calls. Focus on being friendly, engaging, and clear in your communication – this is key to making a great first impression!
✨Show Off Your CRM Knowledge
Familiarise yourself with CRM systems and be ready to discuss how you’ve used them in the past. If you have experience with specific tools, mention them! Highlighting your administrative skills and attention to detail will demonstrate that you’re the right fit for maintaining their CRM system.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training programmes, or how success is measured in the telemarketing role. This shows you’re proactive and genuinely interested in contributing to Crown’s goals.
