Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and manage service requests while achieving performance targets.
- Company: Crown Lift Trucks is a leader in electric lift truck design and manufacturing since the 1960s.
- Benefits: Enjoy 25 days holiday, a competitive salary, and access to exclusive discounts.
- Why this job: Join a passionate team focused on quality and customer care with opportunities for growth.
- Qualifications: Strong communication skills and administrative experience are essential; IT proficiency is a must.
- Other info: Flexible working hours and a supportive company culture await you!
The predicted salary is between 24000 - 36000 £ per year.
About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.
Our brand promise is:
“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”
Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.
Job Description
To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI\’s and Service Budgets.
The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.
This role is critical to the UK Service Team\’s success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.
Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.
The Customer Care team are required to achieve specific targets set in relation to KPI\’s and Service Budgets.
|
Customer Care |
|
|
Service Call Intake & Dispatch |
|
|
Clocking Validation |
|
|
Invoicing |
|
|
PM Agreements |
|
|
Estimates |
|
|
Invoice Queries |
|
|
Emails |
|
Person Specification
|
Essential Skills: |
|
Vacancy Details
|
Hours ofWork: |
Monday to Thursday – 37.5 hour week 09:00am to 5:30pm or 8:00am to 4:30pm with one hour for lunch. Friday – 08.00am to 4:00pm or 9:00am to 5:00pm with one hour for lunch. |
|
Target Salary: |
Competitive salary package (dependent on experience) |
|
Holidays: |
25 days holiday. |
|
Pension: |
Companypension plan. |
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
#J-18808-Ljbffr
Customer Care Representative employer: Crown Equipment Southeast Asia
Contact Detail:
Crown Equipment Southeast Asia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with Crown Lift Trucks' products and services. Understanding their electric lift trucks and the specific needs of their customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer care skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your alignment with Crown's commitment to exceptional customer service.
✨Tip Number 3
Brush up on your IT skills, especially with ERP systems and software like Excel. Being able to discuss your proficiency in these areas will be a big plus, as the role involves maintaining accurate records and managing data.
✨Tip Number 4
Prepare to discuss how you manage your workload and prioritise tasks. The ability to handle multiple responsibilities is crucial for this role, so having a clear strategy to share will impress the hiring team.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Representative at Crown Lift Trucks Ltd. Familiarise yourself with their customer care philosophy and how they prioritise customer satisfaction.
Tailor Your CV: Highlight your relevant experience in customer service and administration. Use specific examples that demonstrate your communication skills, attention to detail, and ability to manage workloads effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their requirements, particularly your ability to maintain customer relationships and manage service requests.
Proofread Your Application: Ensure that your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Care Representative role.
How to prepare for a job interview at Crown Equipment Southeast Asia
✨Showcase Your Customer Care Skills
As a Customer Care Representative, your ability to connect with customers is crucial. Prepare examples of how you've gone the extra mile for customers in previous roles, highlighting your communication skills and problem-solving abilities.
✨Familiarise Yourself with Crown's Products
Understanding Crown's range of electric lift trucks will give you an edge. Research their products and be ready to discuss how you can support customers in using them effectively, demonstrating your commitment to their brand promise.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills and the ability to prioritise tasks. Be prepared to discuss how you manage your workload and ensure that customer service levels are maintained, especially during busy periods.
✨Prepare for Technical Questions
Since the position involves using in-house software and managing maintenance records, brush up on your IT skills. Be ready to discuss your experience with similar systems and how quickly you can adapt to new technologies.
