At a Glance
- Tasks: Lead a team in delivering top-notch customer service and technical support.
- Company: Join Crown Lift Trucks, a leader in innovative material handling solutions.
- Benefits: Enjoy a company van, competitive salary, 25 days holiday, and a pension plan.
- Other info: Be part of a passionate team committed to safety and innovation.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth.
- Qualifications: Full UK driving licence and strong fault-finding skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Crown Lift Trucks Ltd: Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency.
Job Description: Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity.
Key Result Areas
- Resource Management: Review Engineer performance with Field Service Manager monthly. Review jobs per day. Review chargeable hours per Engineer. Review training requirements. Monitor and Co‑ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk. Undertake Engineer Audits as required.
- Truck Installations: Effectively manage specialist trucks installations. Monitor and adhere to outlined budgeted costs. Carry out detailed and timely site surveys prior to installations. Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss: Monitor costs and revenues with the FSM. Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times. Maximise First Time Fix by supporting the FSM.
- Operational Efficiency: Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management: Lead by example in promoting a safe working environment for all.
Person Specification
Essential Skills: Must hold full UK Driving Licence. Proficient in fault‑finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‑task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure.
Desirable Skills: Engineering qualification.
Vacancy Details:
- Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
- Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
- Holidays: 25 days holiday.
- Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25‑year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Company van plus fuel card – private use of company vehicle (subject to tax regulations).
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Door to door payment.
- Support with tooling.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- TellUsHealth programme.
Field Service Team Leader - South East in Romford employer: Crown Equipment Corporation
Crown Lift Trucks Ltd is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. With a focus on safety and innovation, employees benefit from competitive compensation, a company vehicle with private use options, generous holiday allowances, and access to a range of social benefits, all while being part of a family-owned business that values its workforce and fosters long-term career growth.
Contact Details:
Crown Equipment Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader - South East in Romford
✨Tip Number 1
Get to know Crown Lift Trucks and their values. When you understand their commitment to customer satisfaction and safety, you can tailor your conversations to show how you align with their philosophy. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a Field Service Team Leader. This can give you valuable insights that you can use to your advantage.
✨Tip Number 3
Prepare for your interview by practising common questions related to field service management and safety practices. Use specific examples from your past experiences to demonstrate your skills and how you can contribute to Crown's operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crown team. Good luck!
We think you need these skills to ace Field Service Team Leader - South East in Romford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to lead a team and deliver top-notch service.
Tailor Your CV:Make sure your CV is tailored to the Field Service Team Leader position. Highlight relevant experience, especially in fault-finding, repair, and any leadership roles you've had. We love seeing how your skills match our needs!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can express your thoughts clearly in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crown Equipment Corporation
✨Know Crown Inside Out
Before your interview, dive deep into Crown Lift Trucks Ltd's history, values, and product offerings. Understanding their commitment to customer satisfaction and innovative solutions will help you align your answers with their philosophy.
✨Showcase Your Technical Skills
Be ready to discuss your experience in fault-finding and repair. Prepare specific examples of past projects or challenges you've faced in field service engineering, highlighting how you ensured operational efficiency and safety.
✨Demonstrate Leadership Qualities
As a Field Service Team Leader, you'll need to show that you can manage resources effectively. Think of instances where you've led a team or improved processes, and be prepared to discuss how you can support the Field Service Manager in achieving targets.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing questions to ask during the interview to demonstrate your engagement and interest in the position.
