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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer satisfaction and support field service activities.
- Company: Join Crown Lift Trucks, a leader in electric lift truck design and manufacturing.
- Benefits: Enjoy a company van, competitive salary, 25 days holiday, and a pension plan.
- Why this job: Be part of a passionate team driving innovation in the material handling industry.
- Qualifications: Full UK driving licence, fault-finding skills, and GCSEs in English and maths.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.
Our brand promise is: “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”
Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.
Job Description
Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions.
The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.
Key Responsibilities
- Resource Management
- Truck Installations
- Profit and Loss
- Operational Efficiency
- Safety and Risk Management
Responsibilities Details
- Resource Management
- Review Engineer performance with Field Service Manager monthly.
- Review jobs per day.
- Review chargeable hours per Engineer.
- Review training requirements.
- Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
- Undertake Engineer Audits as required.
- Truck Installations
- Effectively manage specialist trucks installations.
- Monitor and adhere to outlined budgeted costs.
- Carry out detailed and timely site surveys prior to installations.
- Ensure all Method Statements and Risk assessments are up to date and adhered to.
- Profit and Loss
- Monitor costs and revenues with the FSM.
- Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
- Maximise First Time Fix by supporting the FSM.
- Operational Efficiency
- Develop a comprehensive understanding of Crown systems.
- Safety and Risk Management
- Lead by example in promoting a safe working environment for all.
Person Specification
Essential Skills:
- Must hold full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi-task, prioritising workloads to work to tight deadlines.
- Ability to work independently or in a team.
- Clear communication skills – oral and written.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
Desirable Skills:
- Engineering qualification.
Vacancy Details
- Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.
- Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations).
- Holidays: 25 days holiday.
- Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:
- Company van plus fuel card – private use of company vehicle (subject to tax regulations)
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.
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Resident Team Leader - East employer: Crown Equipment Corporation
Contact Detail:
Crown Equipment Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Team Leader - East
✨Tip Number 1
Network like a pro! Reach out to current employees at Crown Lift Trucks Ltd on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Crown's products and values, and think about how your skills in fault-finding and repair can shine in their team. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be working closely with the Field Service Engineering Team, being able to articulate your thoughts clearly is key. Try mock interviews with friends to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Crown family!
We think you need these skills to ace Resident Team Leader - East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Team Leader role. Highlight your relevant experience in field service engineering and any leadership roles you've held. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to emphasise your communication skills and ability to work under pressure. Mention specific examples where you've successfully managed resources or improved operational efficiency. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid jargon unless it's relevant to the role. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crown Equipment Corporation
✨Know Your Stuff
Make sure you understand Crown Lift Trucks' products and services inside out. Familiarise yourself with their electric lift trucks and the specific responsibilities of the Resident Team Leader role. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As an effective communicator, you'll need to demonstrate your ability to connect with both the Field Service Engineering Team and Back Office functions. Prepare examples from your past experiences where you've successfully communicated complex information or resolved conflicts.
✨Emphasise Safety and Efficiency
Crown places a high value on safety and operational efficiency. Be ready to discuss how you've promoted safe working practices in previous roles and how you can contribute to maintaining these standards at Crown. Highlight any relevant experience in risk management or health and safety compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage resources effectively. Think about situations where you've had to prioritise workloads, manage budgets, or lead a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
