At a Glance
- Tasks: Engage with leads via phone and chat, schedule appointments, and maintain customer relationships.
- Company: Join Crown, a leading material handling company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days holiday.
- Other info: Comprehensive training provided to set you up for telemarketing success.
- Why this job: Be part of a dynamic team that celebrates success and values your contributions.
- Qualifications: Strong communication skills and a good telephone manner are essential.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- Follow up leads, primarily by phone, both new, existing and returning companies.
- Take inbound calls and pick up live chat enquiries.
- Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
- Grow and maintain the CRM system.
- Conduct targeted telephone campaigns for product groups sharing new updates and features.
- Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
- Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
Qualifications
- A good telephone manner.
- Excellent communication skills.
- Strong administrative experience or transferable skills.
- Be confident using Microsoft Office - Word, Excel and Outlook.
About the role
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You'll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards. You'll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.
What Awaits You
A motivated and dynamic team who celebrates success and provides a respectable and transparent working culture. Additionally, you'll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.
Benefits & Compensation
- Monday to Thursday - 8:00am to 4:30pm or 8:30am to 5:00pm with one hour for lunch.
- Friday - 8:00am to 4:00pm with one hour for lunch.
- Target Salary: Competitive salary package (dependent on experience).
- Holidays: 25 days holiday +
CXC Telemarketer in Birmingham employer: Crown Equipment Corporation
Crown is an exceptional employer that fosters a motivated and dynamic work environment, where success is celebrated and transparency is key. With a comprehensive training programme and a strong focus on employee growth, you will have the opportunity to develop your skills while contributing to a family-owned company renowned for its innovative solutions in material handling. Located in a supportive atmosphere, Crown prioritises customer satisfaction and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Crown Equipment Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CXC Telemarketer in Birmingham
✨Tip Number 1
Get comfortable with cold calling! It’s all about practice, so don’t shy away from picking up the phone. The more you engage with potential leads, the better you'll get at building rapport and understanding their needs.
✨Tip Number 2
Utilise LinkedIn to its fullest! Connect with industry professionals and engage with their content. A personalised InMail can go a long way in making a memorable first impression.
✨Tip Number 3
Stay organised with your CRM system. Regularly update it with notes from your calls and interactions. This will not only help you keep track of your leads but also show your team that you’re on top of things.
✨Tip Number 4
Don’t forget to follow up! Whether it’s a quick call or an email, keeping in touch shows your commitment and can turn a maybe into a yes. And remember, apply through our website for the best chance!
We think you need these skills to ace CXC Telemarketer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting with clients and leads, make sure your application highlights your excellent communication skills. We want to see how you can engage and connect with people, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the CXC Telemarketer role. Mention specific experiences that relate to telemarketing, customer support, or CRM systems. We love seeing how you fit into our team!
Be Detail-Oriented:Attention to detail is key in this role, especially when maintaining the CRM system. Make sure your application is free from typos and clearly structured. Show us you can keep things organised right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Crown Equipment Corporation
✨Know Your Product
Before the interview, make sure you understand Crown's products and services. Familiarise yourself with their forklifts, batteries, and automation solutions. This knowledge will help you engage in meaningful conversations and demonstrate your genuine interest in the role.
✨Practice Your Phone Skills
Since this role heavily relies on phone communication, practice your telephone manner. Conduct mock calls with friends or family to refine your pitch and ensure you sound confident and friendly. Remember, a good first impression over the phone can set the tone for the entire conversation.
✨Showcase Your CRM Knowledge
Be prepared to discuss your experience with CRM systems. If you have used any specific software, mention it and explain how you maintained data accuracy. If you're new to CRMs, research common platforms and be ready to talk about how you would approach managing customer relationships effectively.
✨Engage with LinkedIn
Since the role involves using LinkedIn for lead generation, make sure your profile is up-to-date and professional. During the interview, share how you would use LinkedIn to identify and engage potential leads. This shows that you’re proactive and understand the importance of networking in sales.
