Branch Receptionist in Basingstoke

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family‑owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description

The right candidate will need to be a bright and welcoming character to act as first point of contact for employees, visitors and potential clients.

The suitable candidate will need to be presentable, have great people skills and be friendly and polite.

Key Responsibilities

• Operating a switchboard in a warm, confident and happy manner.
• To greet all visitors promptly, completing all related security procedures and offering all appropriate services to ensure guests experience a pleasant visit.
• Monitoring and responding to the information inbox and liaising with colleagues as appropriate to ensure replies are sent in a timely manner.
• Assisting with the collation and circulation of brochures, other publications, material for marketing and a range of events.
• Managing any incoming deliveries of mail and supplies and arranging collection by traders and staff.
• Acting as the initial point of contact for traders and contractors who visit the office in person.
• Taking messages, directing calls and providing information as appropriate.
• Escorting guests to appropriate meeting rooms when requested.
• Assisting other departments with ad‑hoc tasks including post, photocopying, document collation, typing, laminating, booking of meeting rooms and providing refreshments.
• General Branch Administration tasks as required.
• Raising purchase order numbers.
• Assistance in facilities management, booking/scheduling building maintenance work, fire alarm testing.
• Arranging courier collections.
• Other tasks as required.

Person Specification

Essential Skills

• Minimum three years reception experience in busy customer focused service role.
• Good basic education with GCSEs (or the equivalent) including English and Maths.
• Courteous telephone manner and be able to reply promptly to email enquiries.
• Multi‑tasker who can work well under pressure and uses initiative.
• Good Microsoft office skills.

Desirable Skills

• RSA Stage 2 Word Processing or NVQ 2 in Business Administration (or equivalent).
• RSA Stage 3 Word Processing or NVQ 3 in Business Administration (or equivalent).

Vacancy Details

• Hours of Work: Monday to Thursday – 09:00am to 17:30pm with 1‑hour lunch break. Friday – 09:00am to 17:00pm with 1‑hour lunch break.
• Holidays: 25 days holiday plus Bank Holidays.
• Pension: Company Pension Plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25‑year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

If you have any further queries regarding the content of this job description please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via karen.callander@crown.com