At a Glance
- Tasks: Manage warm enquiries and build strong customer relationships in the utilities sector.
- Company: Crown Energy, a supportive and friendly team focused on customer success.
- Benefits: £28,000 salary plus uncapped commission, full training, and career progression.
- Other info: Opportunity to develop specialist knowledge in a growing industry.
- Why this job: Join a dynamic team and turn enquiries into successful projects while learning about utilities.
- Qualifications: Experience in customer service or account management; strong communication skills required.
The predicted salary is between 34200 - 41800 £ per year.
Crown Energy is looking for an Account Manager to support business and domestic customers with gas, electricity and water connections. You’ll manage warm enquiries, build relationships over the phone, understand customer requirements and gather the information needed to turn enquiries into successful projects. Already have utilities experience? Great. New to the industry? We’d still like to hear from you. What matters is your ability to learn a process, ask the right questions, build trust quickly and follow opportunities through. We’ll provide the specialist training to develop your utilities knowledge.
You’ll join a small, close-knit team and work with our operations and planning teams to support customers from initial enquiry through to quotation, delivery and completion.
What You’ll Be Doing
- Managing warm inbound enquiries for gas, electricity and water connections
- Speaking with B2B and B2C customers to understand their requirements
- Building strong customer relationships, primarily over the phone
- Asking the right questions to qualify enquiries and establish project scope
- Gathering accurate information to enable projects to be assessed and quoted
- Preparing quotations with support from our operations and planning teams
- Following up enquiries and quotations to win projects
- Managing your pipeline and keeping opportunities moving
- Maintaining accurate customer and project information within our CRM
- Keeping customers informed throughout their project
- Building relationships that generate repeat business
- Working closely with internal teams to support successful project delivery
What We’re Looking For
- Experience in account management, internal sales, target-based customer service or a similar customer-focused role
- The ability to build rapport and trust quickly over the phone
- Confidence asking questions and gathering detailed customer information
- The ability to learn a structured process and apply it to individual projects
- Confidence following up quotations and asking for the business
- Strong organisation and attention to detail
- Confidence working with quotes, figures and customer requirements
- A proactive, reliable approach and the determination to see opportunities through
- Experience using CRM systems, Microsoft Word and Excel, or similar systems
- Experience within utilities, gas, electricity, water, energy, construction or infrastructure is an advantage, but not essential.
Why Crown Energy?
- £28,000 plus uncapped monthly commission
- Warm inbound enquiries
- Full utilities training
- B2B and B2C customer experience
- Small, friendly and supportive team
- Opportunity to build specialist industry knowledge
- Long-term career development and progression
If you can build relationships, ask the right questions, learn new processes and turn customer enquiries into successful projects, we’d like to hear from you.
Account Manager in Bury employer: Crown Energy Ltd
Crown Energy is an excellent employer for those looking to thrive in the utilities sector, offering a supportive and friendly work environment where you can develop your skills and build meaningful relationships with customers. With comprehensive training provided, uncapped commission potential, and clear pathways for career progression, you'll find ample opportunities for personal and professional growth while being part of a close-knit team dedicated to delivering exceptional service.
