At a Glance
- Tasks: Manage warm enquiries and build strong customer relationships in utilities connections.
- Company: Join a friendly, close-knit team at Crown Energy.
- Benefits: Full training provided, supportive environment, and long-term growth opportunities.
- Other info: Enjoy a role where trust and reliability are key.
- Why this job: Make a real impact by turning enquiries into successful projects.
- Qualifications: Sales or customer service experience preferred, but not essential.
The predicted salary is between 30000 - 40000 £ per year.
You’ll join a small, close-knit team specialising in gas, electricity and water connections, supporting customers from initial enquiry through to quotation, delivery and completion. This role suits someone who enjoys relationship-led sales, following up warm enquiries, building trust with customers, and turning technical requirements into clear quotes and projects. Previous utilities experience would be beneficial but is not essential, as full training will be provided. What matters most is that you are organised, proactive, confident building relationships, and comfortable working with quotes, figures and customer enquiries.
You’ll be responsible for preparing quotes, keeping opportunities moving, and making sure customers receive a professional, reliable service from start to finish.
What you’ll be doing:
- Managing warm inbound enquiries for gas, electricity and water connections
- Preparing quotations and proposals with support from our operations planning team
- Following up quotes and customer enquiries
- Building strong relationships with customers and stakeholders
- Acting as the main point of contact throughout the customer journey
- Managing your pipeline and keeping CRM records accurate
- Working closely with internal teams to support delivery
- Identifying opportunities for repeat business and account growth
What we’re looking for:
- Experience in sales, account management, customer service, or sales coordination
- Strong communication and relationship-building skills
- Confidence following up enquiries and managing customer expectations
- Organised, proactive and comfortable managing multiple priorities
- Comfortable working with quotes, figures and customer requirements
- Good attention to detail
- A team player who enjoys working in a supportive environment
Why join us?
- Friendly, close-knit team
- Warm enquiries and relationship-led sales approach
- Full training in a specialist industry
- Long-term opportunity to build technical knowledge and grow
- Supportive technical sales environment
- A role where trust, reliability and follow-through matter
Sales Account Manager Crown Energy · Utility Connections · Bury Town Centre - Crown Energy in Bury St Edmunds employer: Crown Energy Ltd
Crown Energy is an excellent employer, offering a supportive and friendly work environment in the heart of Bury Town Centre. With a focus on relationship-led sales and a commitment to employee growth, you will receive comprehensive training in the utilities sector, enabling you to build your technical knowledge while working alongside a close-knit team. The company values trust and reliability, ensuring that you can thrive in your role as a Sales Account Manager while contributing to meaningful customer connections.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Account Manager Crown Energy · Utility Connections · Bury Town Centre - Crown Energy in Bury St Edmunds
✨Tip Number 1
Get to know the company inside out! Research Crown Energy and understand their values, services, and the team dynamics. This will help you tailor your conversations and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your relationship-building skills! Since this role is all about managing warm enquiries and building trust, try role-playing with a friend or family member. This will help you feel more confident when it comes to engaging with potential customers.
✨Tip Number 3
Be proactive during the interview process! Prepare questions that show your interest in the role and the company. Ask about their approach to customer service and how they support their team in managing quotes and enquiries.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Account Manager Crown Energy · Utility Connections · Bury Town Centre - Crown Energy in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Account Manager role. Highlight any previous sales or customer service experience, even if it’s not in utilities, and show us how you can build relationships and manage enquiries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your proactive approach will help you thrive in our close-knit team. Don’t forget to mention your organisational skills and attention to detail!
Showcase Your Communication Skills:Since this role is all about building relationships, make sure your written application reflects your strong communication skills. Be clear, concise, and friendly in your language, just like you would be with a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Crown Energy Ltd
✨Know Your Stuff
Familiarise yourself with the basics of gas, electricity, and water connections. Even if you don’t have direct experience, understanding the terminology and processes will show your enthusiasm and willingness to learn.
✨Build Rapport
Since this role is all about relationship-led sales, practice your communication skills. Think of ways to connect with the interviewer, perhaps by sharing a relevant personal story or showing genuine interest in their experiences at Crown Energy.
✨Be Organised
Prepare a list of questions to ask during the interview. This not only shows your interest but also helps you manage the conversation effectively. Make sure to highlight your organisational skills and how you keep track of customer enquiries and quotes.
✨Show Your Proactivity
Think of examples from your past where you took the initiative to follow up on leads or improve a process. This will demonstrate your proactive nature and how you can contribute to managing warm enquiries and driving account growth.
