At a Glance
- Tasks: Manage warm customer enquiries for gas, electricity, and water connection projects.
- Company: Join Crown Energy, a market leader in utilities connections with a supportive culture.
- Benefits: Enjoy uncapped commission, full training, and clear progression opportunities.
- Other info: Collaborative team culture with support from experienced professionals.
- Why this job: Build long-term relationships and develop specialist knowledge in a dynamic environment.
- Qualifications: Confident, organised, and proactive with customer-focused experience.
The predicted salary is between 30000 - 40000 £ per year.
Crown Energy is growing, and we’re looking for an Account Manager to join our market-leading utilities connections business. You’ll work as part of a close, collaborative team specialising in gas, electricity and water connections, supporting customers from initial enquiry through to quotation, payment and handover to operations.
This is a relationship-led sales role where you’ll manage warm customer enquiries, understand project requirements, coordinate quotations with internal teams and contractors, and keep opportunities progressing through the pipeline. It’s not a one‑call‑close environment. Projects can take time, requirements can evolve, and customers often need clear guidance throughout the process. Success in this role comes from strong follow‑up, organisation, attention to detail and the ability to build trust with customers.
What you’ll be doing:
- Managing warm enquiries for gas, electricity and water connection projects
- Gathering project information and understanding customer requirements
- Coordinating quotations with internal teams, contractors and operations
- Presenting quotations clearly and following up professionally
- Managing your pipeline and maintaining accurate CRM records
- Building strong customer relationships to encourage repeat business
- Identifying opportunities to grow customer accounts over time
- Supporting a smooth handover to operations
What we’re looking for:
We’re looking for someone who is confident, organised and proactive, with experience in a customer‑focused role such as:
- Sales
- Account management
- Sales support
- Service advising
- Project coordination
Previous utilities experience would be beneficial but is not essential. Full training will be provided. What matters most is your ability to build relationships, manage opportunities professionally and develop technical knowledge over time.
You will be:
- Confident communicating with customers
- Organised and able to manage multiple priorities
- Comfortable working with quotations, figures and project information
- Professional and proactive in your follow‑up
- Detail‑focused and accurate
- Motivated by progression and long‑term career development
Why join Crown Energy?
- Warm enquiry‑led sales role
- Full training in a specialist industry
- Uncapped commission and performance incentives
- Support from experienced technical and operational teams
- Clear progression opportunities
- Collaborative team culture where people support each other
- Established, market‑leading business with a strong reputation in utility infrastructure
If you’re looking for a role where you can build long‑term customer relationships, develop specialist knowledge and grow your career within a supportive and ambitious business, we’d love to hear from you.
Account Manager in Bury St Edmunds employer: Crown Energy Ltd
Crown Energy is an exceptional employer, offering a warm enquiry-led sales role within a collaborative team that prioritises support and professional growth. With full training provided in a specialist industry, uncapped commission, and clear progression opportunities, employees can thrive in a culture that values relationship-building and long-term career development. Join us to be part of a market-leading business with a strong reputation in utility infrastructure, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Crown Energy and understanding their approach to customer relationships. Be ready to discuss how you can manage warm enquiries and build trust with clients, just like they do!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities and kept track of project details. This will demonstrate that you're detail-focused and ready to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Crown Energy.
We think you need these skills to ace Account Manager in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-focused roles. We want to see how your skills align with the Account Manager position, especially in managing warm enquiries and building relationships.
Showcase Your Organisation Skills:Since this role involves juggling multiple priorities, it’s crucial to demonstrate your organisational abilities. Use examples from your past experiences where you successfully managed projects or maintained accurate records.
Highlight Your Communication Style:As a relationship-led sales role, effective communication is key. Share instances where you’ve communicated clearly with customers or internal teams, and how that helped in progressing opportunities through the pipeline.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Crown Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of gas, electricity, and water connections. Familiarise yourself with common terms and processes in the utilities sector. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Relationship Skills
Since this role is all about building trust and managing customer relationships, prepare examples from your past experiences where you've successfully built rapport with clients. Think about how you handled follow-ups and maintained communication throughout a project.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple priorities. Bring up any tools or methods you use to keep track of projects and customer interactions. Highlighting your attention to detail will reassure them that you can handle quotations and project information accurately.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Crown Energy. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it keeps the conversation engaging!
