Head of Business Relationship Management in Newport

Are you ready to bridge the gap between business ambitions and digital delivery? We are seeking a Head of Business Relationship Management to ensure our digital and data investments deliver real value. Join a dynamic team where you will manage complex stakeholder needs, influence strategic direction, and lead a team to drive transformation. Help us shape the future of public services.

Job Summary

As Head of Business Relationship Management, you will be pivotal in building and maintaining meaningful organisational relationships. You will operate at a strategic level to ensure that our digital and data investments align with business goals, adding measurable value across the organisation. You will manage complex stakeholder landscapes, lead and develop a team of relationship managers, and champion a culture of collaboration and user focus. You will lead a high-performing team of relationship managers dedicated to ensuring that digital and data products effectively support business ambitions. We are building a culture that values strategic alignment, stakeholder engagement, and evidence-based decision-making where team members work closely with colleagues across digital and the rest of the organisation.

Key Accountabilities:

• Lead and guide team members, manage performance to ensure a high-performing team, and support staff development through regular feedback.
• Establish and maintain meaningful organisational relationships to ensure digital and data investments add tangible value.
• Manage complex stakeholder needs and expectations, ensuring competing priorities are balanced to meet organisational outcomes.
• Provide visionary leadership to a team of relationship managers, fostering their professional development, performance, and career progression.
• Collaborate across the organisation and wider government to ensure digital products and services directly support business ambitions.
• Influence organisational priorities by interpreting business needs and translating them into robust digital and data strategies.
• Helping the organisation move to a digital product way of working that focuses on delivering outcomes for customers.

Essential Criteria (to be assessed at application stage):

• Extensive experience managing complex stakeholder relationships at a senior level.
• Proven ability to lead, coach, and manage teams of relationship managers, overseeing development and performance.
• Expertise in strategic thinking and business analysis, with a track record of ensuring digital investments add value.
• Strong ability to influence organisational strategy and align digital delivery with business ambitions.
• Committed to user-focused principles and maintaining high standards in digital and data service delivery.

Success Profiles (to be assessed at interview):

• Behaviours: Leadership, Communicating and influencing, Developing self and others.
• Technical: Business relationship management, Strategic thinking.

Shortlisted candidates will complete an Alternative Leadership Assessment. These assessments are not pass/fail; instead, they provide insights to help the panel explore specific areas during your interview.

Valuing our people:

• Competitive salary.
• Generous pension scheme.
• A discretionary non-contractual performance related bonus.
• Working remotely in addition to working in advertised office location.
• Flexi time scheme (available for B1-B6).
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays.

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview.

The Civil Service Code sets out the standards of behaviour expected of civil servants.