Job Summary
Delivery Manager (Band 4) – Permanent, full‑time/ compressed contract. Salaries range from £48,027 to £53,310. Locations: Liverpool, Norwich, Newport and Birmingham.
Key Accountabilities
- Support or lead the delivery of digital products and services from discovery through deployment and continuous improvement.
- Ensure delivery activities align with organisational standards, governance processes and delivery frameworks.
- Facilitate delivery across one or more product teams, managing priorities, timelines and dependencies while promoting Agile ways of working, including Scrum, Kanban and hybrid delivery approaches.
- Build effective working relationships with Product Owners, technical teams, business stakeholders and third‑party suppliers to support successful delivery.
- Provide regular progress updates and raise risks, issues and dependencies where appropriate.
- Support governance and assurance activities by maintaining delivery documentation (planning, status reports, RAID, etc.).
- Monitor and report on delivery metrics such as velocity and sprint progress to support continuous improvement.
- Facilitate Agile ceremonies (sprint planning, daily stand‑ups, retrospectives, reviews and backlog refinement sessions) to maintain delivery momentum and team effectiveness.
- Work collaboratively with Product Managers, Designers, Business Analysts, Developers and Testers to ensure delivery priorities remain aligned to user needs and business objectives.
- Drive and maintain team focus on delivering value, removing impediments where possible, and supporting the successful delivery of products and services.
Essential Criteria
- Comprehensive grasp of agile delivery methodologies and governance, with the ability to tailor frameworks to an organisation's maturity and needs.
- Engaged with delivery management or agile professional networks to exchange expertise and promote best practices.
- Strong command of contemporary digital delivery techniques, including iterative value creation and continuous integration and deployment (CI/CD) pipelines.
- Exceptional stakeholder management and communication capabilities, effectively unifying varied viewpoints to drive collective goals.
Desirable Criteria
- PSM1 accredited (certificate to be validated) or equivalent.
- PRINCE2 Practitioner accredited (certificate to be validated).
Success Profiles (Interview)
- Behaviours: Delivering at Pace, Communicating and Influencing, Making Effective Decisions.
- Agile and Lean Practices (assessment via a presentation).
- Delivery planning and risk management (lead success profile).
Benefits and Working Conditions
- Competitive salary.
- Generous pension scheme.
- Discretionary non‑contractual performance‑related bonus.
- Option to work remotely in addition to the advertised office location.
- Flexible time scheme available for B1–B6.
- Annual leave: minimum 25 days, up to a maximum of 30 days (excluding bank holidays).
Equal Opportunities
The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. We provide equal opportunities for all applicants.
