Communications Manager in Liverpool

Crown Commercial Service (CCS) will become Government Commercial Agency (GCA) on 1 April 2026. Please visit our website for further details.

Job Summary

Working as part of the Marketing and Communications team of 35, you will strengthen how we communicate and engage with our people and our audiences across the UK. Help us bridge our internal and external communications functions, encourage greater collaboration and a joined-up approach in how we tell our stories under our brand, value for the nation. Our recent work includes telling the story of how an energy partnership helped Nexus Multi Academy Trust maintain swimming programmes for children with severe learning disabilities. Smart procurement decisions that make a real difference to people's lives, those are the stories we are here to tell.

Key Accountabilities:

• Strategically plan, source, develop, and deliver communications across all internal and external channels to ensure alignment with, and support for, organisational priorities.
• Bring curiosity and creativity to spark fresh thinking to both internal and external communications, driving new approaches to engage diverse audiences.
• Build and maintain strong working relationships with key stakeholders across the organisation, ensuring communications are coordinated, aligned and impactful.
• Work closely with colleagues in the communications team and wider MarComms team to encourage collaboration, share best practice and identify opportunities for joint working and repurposing of content.
• Support staff engagement through a mix of internal events, including town halls, staff briefings and engagement activities.
• Provide expert advice and guidance to colleagues across the organisation on communications matters.
• Contribute to communications planning and help ensure activity is evaluated and learning is applied to future work.
• Develop and manage relationships with external stakeholders to support our wider communications objectives.
• Produce high-quality written content that can be used across multiple channels, including articles, news stories, briefings, speeches and digital content, such as social media for a range of audiences.

Essential Criteria (to be assessed at application stage):

• Experience working in both internal and external communications roles.
• A track record of delivering communications activity that supports strategic objectives.
• Excellent copywriting and content creation skills, with the ability to write clearly and engagingly for different audiences and channels.
• Strong stakeholder management skills, with experience building relationships at all levels using a collaborative approach and commitment to working effectively across teams.
• Good organisational skills and the ability to manage multiple priorities and deadlines, with experience using digital channels to reach and engage audiences.

Success Profiles (to be assessed at interview):

• Behaviours: Seeing the Bigger picture, Communicating and influencing, Working together, Delivering and Pace, Leadership.
• Technical: application and interview through a presentation.

Valuing our people:

• Competitive salary.
• Generous pension scheme.
• A discretionary non-contractual performance related bonus.
• Working remotely in addition to working in advertised office location.
• Flexi time scheme (available for B1-B6).
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see our website.

CCS operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another CCS site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

Crown Commercial Service (CCS) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.