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For Companies At a Glance
- Tasks: Lead digital delivery and business analysis, driving innovative projects and strategies.
- Company: Join the largest public procurement organisation in the UK, making a real impact.
- Benefits: Enjoy competitive salary, generous pension, remote work, and flexi-time options.
- Why this job: Shape the future of public sector digital services and enhance user experiences.
- Qualifications: Proven leadership in IT project management and strong analytical skills required.
- Other info: Flexible working model with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Digital Delivery Management and Business Analysis
Band: 6 | Salary: 72,771 – 80,776 | Locations: Liverpool / Newport / Norwich / Birmingham | Terms: Permanent | Hours: Full Time | Closing Date: 06/10/25
Job Summary
The Head of Digital Delivery Management and Business Analysis will oversee the planning, coordination and delivery of critical digital projects and programme delivery, ensuring alignment with organisational objectives. This role demands strong leadership, analytical expertise and an ability to manage complex change initiatives across the organisation.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS’s digital transformation journey, responsible for delivering modern, efficient and user‑centred digital services that support over 30bn of public sector procurement annually. We are building a world‑class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You will be joining the team responsible for ensuring digital projects, products and services have the right level of capability and capacity to deliver effectively and efficiently.
Key Accountabilities
- Lead and develop the Digital Delivery Management and Business Analysis functions, fostering a culture of excellence and continuous improvement.
- Build and lead the community of practice, developing capability and excellence in delivery management and business analysis.
- Develop and execute strategies for end‑to‑end delivery of IT projects and programmes, ensuring they are completed on time, within scope and within budget.
- Act as a key stakeholder liaison, coordinating with senior management to align digital projects with organisational goals.
- Develop and maintain digital delivery management frameworks, methodologies and standards, including agile and lean practices.
- Monitor and report on delivery progress, risks and issues, ensuring effective mitigation and resolution.
- Promote best practices in business analysis, including requirement gathering, process optimisation and stakeholder engagement.
- Contribute to business case development and drive the realisation of benefits and value from digital change initiatives.
- Manage resource planning, capacity and utilisation across multiple digital projects to promote effective cross‑functional delivery.
- Experiment with new and innovative ways of working to enhance delivery across the enterprise and generate successful outcomes.
Essential Criteria (to be assessed at application stage)
- Strong track record in digital and non‑digital stakeholder management / engagement with the ability to resolve conflicts and issues.
- Experience driving digital transformation and IT solution delivery.
- Extensive experience leading IT delivery management teams, managing complex IT projects and programmes.
- Deep understanding of IT project methodologies, including Agile, Prince2 or similar frameworks.
- Relevant certification such as Prince2, PMP, Scrum, Agile, Business Analysis.
Success Profiles (to be assessed at interview)
- Leadership
- Communicating & Influencing
- Delivering at Pace
Technical Skills (assessed via exercise)
- Business Analysis
- Agile and Lean practices
Assessment
Shortlisted candidates will participate in an alternative leadership assessment, designed to support the panel’s decision‑making.
Benefits
- Competitive salary
- Generous pension scheme
- A discretionary non‑contractual performance‑related bonus
- Remote working options in addition to the advertised office location
- Minimum 25 days annual leave, up to a maximum of 30 days excluding bank holidays
Selection Process
The sift will commence 6th October, with interviews scheduled 3rd November (either in office or via video).
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Head of Digital Delivery and Business Analysis employer: Crown Commercial Service
Contact Detail:
Crown Commercial Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Delivery and Business Analysis
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in digital delivery. Show them you’re not just another candidate but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your leadership stories. You’ll want to highlight your experience in managing complex projects and teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Digital Delivery and Business Analysis
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Head of Digital Delivery and Business Analysis. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role requires strong leadership, don’t shy away from sharing examples of how you've led teams or projects in the past. We want to see your ability to inspire and manage others effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate clarity and directness!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Crown Commercial Service
✨Know Your Digital Delivery Inside Out
Make sure you understand the key principles of digital delivery management and business analysis. Brush up on Agile and Lean practices, as these will likely come up in your interview. Be ready to discuss how you've applied these methodologies in past projects.
✨Showcase Your Leadership Skills
As a Head of Digital Delivery, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've led teams through complex change initiatives, resolved conflicts, and influenced stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Organisational Objectives
Familiarise yourself with the organisation's goals and how the digital projects align with them. Be prepared to discuss how you can contribute to their digital transformation journey and ensure that projects deliver value and benefits to the public sector.
✨Prepare for Technical Assessments
Expect some technical exercises during the interview. Brush up on your business analysis skills and be ready to demonstrate your understanding of project methodologies like Prince2 or Scrum. Practising common scenarios can help you feel more confident.
