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- Tasks: Support customers and resolve enquiries while developing your skills in a dynamic environment.
- Company: Join the UK's largest public procurement organisation, making a real difference.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and flexible working options.
- Why this job: Kickstart your career with hands-on experience and impactful coaching opportunities.
- Qualifications: Must have 5 GCSEs including Maths and English at Grade C or above.
- Other info: Perfect for those looking to grow in customer service and team management.
**Job Title:** Customer Service Senior Advisor – Apprentice****Qualification:**** Level 3 Customer Service Specialist Apprenticeship**Location:** Liverpool/Norwich/Birmingham* This is a development role so to be eligible to apply, the training and development you receive during this apprenticeship must provide you with significant new skills and learning. This is an essential requirement for apprenticeship funding and means you must not already be over-qualified or over-experienced in this type of work.* In addition, you must: + Not hold or be working towards a similar level or higher level qualification to the apprenticeship UNLESS this is in a significantly different subject/business area. + Have the permanent right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship. + Have left full-time education by the time the apprenticeship starts and not be in receipt of funding for other learning programmes (including another apprenticeship) + 5 x GCSES (or equivalent) including Maths and English at Grade C, 4 or 5 or above (or equivalent).* If you don’t meet the above apprenticeship criteria we cannot progress your application for this role.* If you are not sure whether or not you meet the criteria please contact recruitment@crowncommercial.gov.ukThey work with stakeholders to put in place and for the government and the public sector.* Resolving 2nd line enquiries by phone & email, using product knowledge in a single pillar and working across pillars to share expertise and best practice.* Develops knowledge bank materials to support the resolution of increasingly complex and higher volumes of enquiries through the Customer Service Centre* Ensure the quality of data recorded in CRM CSC systems, delivery, quality assurance reviews where and when required.* After 6 months in the post, deliver impactful coaching, performance management and day to day management of a team, deliver improving levels of productivity and high quality results (measured in improved Customer Satisfaction scores), reduced complaints, reduced second line enquiry transfers. Observe calls and offer impactful feedback, coaching and management.* Deliver low complexity procurement activities on behalf of CCS customers.* Providing support in translating customers commercial requirements, into a compliant procurement, which include specific and measurable evaluation criteria* Ability to identify trends and issues, understanding how to create, read and action reports and feedback* Ability to work as part of a team and with a customer service ethos* A strong communicator who can inspire people to reach their potential through holding impactful team meetings, one to ones and other forms of team contact* Understands, supports and is able to embrace targets, Key Performance Indicators and objectives as a standard operating tool with excellent analytical, verbal and written communication skillsYou will also be assessed against **Experience** and **Strengths**.* Competitive salary* Generous pension scheme* A discretionary non-contractual performance related bonus* Working remotely in addition to working in advertised office location* Flexi time scheme (available for B1-B6)* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidaysCrown Commercial Service (CCS) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it – saving time and money. #J-18808-Ljbffr
Customer Service Senior Advisor - Apprentice employer: Crown Commercial Service
Contact Detail:
Crown Commercial Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Advisor - Apprentice
✨Tip Number 1
Get to know the company inside out! Research Crown Commercial Service and understand their mission, values, and the role they play in public procurement. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and think of examples from your past experiences that showcase your skills. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Senior Advisor - Apprentice
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with it. Highlight any relevant experience or qualifications that match the requirements.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications. Use the language from the job description and relate your experiences directly to the responsibilities mentioned. This shows us you’re genuinely interested in the role.
Show Off Your Communication Skills: As a Customer Service Senior Advisor, strong communication is key. Make sure your written application is clear, concise, and free of errors. We want to see that you can express yourself well, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Crown Commercial Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Senior Advisor. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Senior Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or team members. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to inspire and manage a team.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved complex issues or improved processes. Be ready to discuss how you identified trends and implemented solutions. This will showcase your analytical skills and your ability to handle second line enquiries effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's dynamics, the training process, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
