Delivery Manager in Birmingham

Available Locations: Liverpool, Newport, Norwich, Glasgow or Birmingham. The following locations listed below are restricted to contracted GCA staff already based in one of these offices: London, Bristol, Manchester or York. External applicants are not eligible for these sites. If you select one of these locations as an external applicant your application will unfortunately be withdrawn.

Contract Type: Permanent

Hours: Full time

Closing Date: 20-09-26

Interview Date(s): 6, 7, 8th October (subject to change)

Are you ready to make a tangible difference across the UK by turning complex digital challenges into seamless public services that truly matter? If you are driven to pioneer modern techniques—like AI-assisted prototyping—to reshape the future of government services, join our team as a Delivery Manager. Come help us build the future of public sector delivery, where your work has a direct, positive impact on citizens and businesses every single day.

Job Summary: As a Delivery Manager, you will play a hands-on role in driving the day-to-day delivery of a cross-functional digital product team. You will take ownership of defining problems, designing solutions, and prioritising team backlogs to ensure delivery against Key Results and Outcomes. You will also work closely with Product Managers and Senior Product Managers to help translate strategic goals into Roadmaps.

This is an ideal role for an ambitious & aspiring delivery/product professional who loves getting stuck into the details, advocating for users, unblocking delivery challenges, and experimenting with modern approaches (such as AI-assisted prototyping) to solve real-world government problems.

• Key Accountabilities:
• Product Delivery & Ownership: Manage the day-to-day operational activity of the product team, prioritising user stories and tasks aligned with team Objectives and Key Results (OKRs).
• Problem Definition & Solution Design: Support the team in dissecting complex policy and operational problems, exploring creative solutions, and testing hypotheses.
• User Focus & Research: Participate in user research sessions, synthesise insights, and ensure user needs remain at the absolute centre of design and iteration decisions.
• Proactive Unblocking & Supplier Engagement: Work closely with delivery team members, internal stakeholders, and external suppliers to answer queries, resolve blockers, and keep delivery moving smoothly.
• Strategy & Roadmap Support: Collaborate with the Senior Product Manager to translate higher-level product vision into clear, actionable roadmaps and backlog items.
• Continuous Innovation: Embrace rapid prototyping, experimentation, and modern digital techniques to evaluate potential solutions quickly.

Essential Criteria (to be assessed at application stage):

• Strong Delivery Mindset: A demonstrable focus on solving user problems and driving measurable outcomes, rather than simply delivering feature outputs.
• User Research & Advocacy: Experience conducting or assisting with user research, with a proven ability to translate user insights into practical product improvements.
• Hands-On Problem Solving: A proactive, curious approach to product management—willing to dive into details, collaborate with design and engineering teams, and help define solutions from scratch.
• Prioritisation & Delivery Focus: Ability to manage a backlog, make clear priority calls under competing demands, and proactively unblock teams to maintain delivery momentum.
• Stakeholder & Supplier Collaboration: Excellent communication skills, with the ability to build effective relationships with delivery partners, suppliers, and multidisciplinary team members.

Success Profiles (to be assessed at interview):

• Experience
• Behaviours
• Changing and Improving
• Working together
• Technical
• Agile and Lean practices
• Life cycle management
• Maintaining delivery momentum

Valuing our people: Competitive salary, generous pension scheme, a discretionary non-contractual performance related bonus, working remotely in addition to working in advertised office location, flexi time scheme (available for B1-B6), minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk.

Working flexibly, delivering outcomes: GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection Process: A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure: Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk.

Internal candidates should apply using their Workday account. Please use the careers hub for your application.