Commercial Practitioner in Birmingham

Job description

Job Title: Commercial Practitioner

Band: 4

Salary: £48,027 - £54,751

Available Locations: Liverpool, Newport, Norwich or Birmingham.

The following locations listed below are restricted to contracted GCA staff already based in one of these offices:

London

External applicants are not eligible for this sites. If you select this location as an external applicant your application will unfortunately be withdrawn.

Contract Type: 1 x Permanant and 1 x 12 month FTA (Please note, these will be awarded in merit order, with the top scoring candidate being offered the permanent contract)

Hours: Full time

Closing Date: 30-09-26

Interview Date(s): WC 12-10-27 (subject to change)

Insight into GCA - Webinar

Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes.

Are you ready to lead the digital transformation of the UK public sector?

Join Government Commercial Agency (GCA) and apply your technology expertise to deliver true Value for the Nation. You will drive market-leading commercial agreements that empower our public services with world-class innovation, ensuring every pound spent builds a more resilient, cost-effective, and digitally-advanced Britain. Progress your career where commercial strategy meets national purpose.

Job Summary

Based in the Software category within Technology, you will work alongside a Commercial Lead to own high-value commercial agreements. You will drive supplier relationship management and cultivate customer partnerships to deliver value for the nation.

Joining GCA’s Technology Category means helping manage over £14bn in public sector spend, directly fueling the UK’s digital evolution.

You will join experts guiding public sector clients through the tech market, connecting leading suppliers with essential public services to support key government missions.

Our team is transforming to be more flexible, offering opportunities to work across other categories for business needs or staff development.

Key Accountabilities

The post holder will be accountable for leading the delivery of key operational and commercial activities associated with:

Agreement Performance Management and Procurement:

• Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums.

• Lead on procurement workstreams and / or provide significant contribution to the delivery and management of commercial agreement procurements, working to agreed timelines. Procurement workstreams may include: commercial agreements, aggregated procurements, Memorandum of Understandings (MoUs).

Customer Partnership & Advocacy:

• Act as a category specialist, proactively advising public sector buyers, across all levels of seniority, on optimal commercial strategies to ensure the best possible commercial outcomes for their technology procurement needs.

• Manage complex enquiries, providing high quality advice and guidance to enhance GCA’s reputation as a trusted partner.

Supplier Relationship Management and Market Insights:

• Management of commercial agreement suppliers, with the capacity to support supplier negotiations when required. Requirements include analysing complex data and financial reporting to identify market trends, spending behaviours, and value-add opportunities for the benefit of the public sector.

Value Creation & Collaboration:

• Develop strong engagement with suppliers and public sector buyers to identify and share best practice for successful commercial outcomes and deliver Value for the Nation.

• Work in close collaboration with the Customer Experience Directorate to retain, grow customer base through added value initiatives and improvement of service quality.

Risk & Strategy Development:

• Effectively manage risk and issues for your agreement, ensuring mitigation and escalation measures are implemented as appropriate.

• Support the Commercial Lead in evolving category strategies, providing insights based on customers’ and suppliers’ feedback with a view to continuously improving the Technology category group product portfolio.

Team & Operational Excellence:

• Support team development and resilience either directly or through matrix management, while identifying and implementing process improvements to optimise category management operations

Essential Criteria (to be assessed at application stage)

• Experience of procurement and/or commercial contract management, with a track record of managing contract performance, delivering excellent customer satisfaction and value for money

• Strong commercial acumen with the ability to analyse large data sets and make informed decisions in a complex commercial environment

• Experience of supplier and/or customer relationship management - preferably within the technology sector

• Proactively and collaboratively motivate, influence, and persuade diverse internal and external stakeholders across all seniority levels, advising and driving optimal commercial outcomes.

• Ability to problem solve and identify continuous improvement opportunities that ensures the category/organisation operates with maximum effectiveness

Success Profiles (to be assessed at interview)

Experience

Behaviours:

• Working Together

• Communicating and Influencing

• Delivering at pace

• Managing a quality service

Technical

Contract and supplier management (Lead success profile)

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Valuing our people:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6) - Remove this bullet for SCS roles

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial