Company: Crown Cloud AI Limited
Location: London / Hybrid
Employment Type: Full-time
Contract: One-year fixed-term
Experience: 2–3 years preferred
Reports To: Founder & CEO / UK Leadership
Role Purpose
Crown Cloud AI Limited is seeking a commercially aware and organised Project & Account Manager to manage customer relationships and coordinate delivery across the company’s technology and AI services.
The successful candidate will act as a key link between customers, the UK leadership team, and internal delivery teams, ensuring projects are well planned, clearly communicated, and delivered against agreed expectations.
Key Responsibilities
- Act as the primary point of contact for assigned customers and maintain professional, trusted relationships.
- Coordinate discovery, planning, delivery, review, launch, and ongoing service activities across internal teams.
- Maintain delivery plans, actions, risks, decisions, changes, approvals, reports, and progress updates.
- Identify delivery risks early, coordinate resolutions, and escape material issues appropriately.
- Monitor customer satisfaction, service adoption, renewals, maintenance requirements, and account growth opportunities .
- Support proposals, quotations, and controlled changes while working effectively with UK and India teams .
- Coordinate customer meetings, follow-ups, actions, and communication to ensure clear accountability.
- Maintain accurate customer and project information within approved CRM and delivery systems.
Essential Experience & Skills
- 2–3 years of relevant experience in project delivery, account management, customer success, or technology services is preferred.
- Demonstrable experience managing multiple customers, priorities, deadlines, and cross-functional stakeholders .
- Strong English communication, meeting management, documentation, and presentation skills .
- Working knowledge of delivery tools, CRM systems, and office-productivity platforms .
- Strong commercial awareness, sound judgement, and confidence handling risks, expectations, and difficult conversations .
- Ability to understand digital products and communicate effectively with both technical and non-technical stakeholders .
Desirable
- Experience in a software, cloud, AI, automation, digital agency, or professional-services environment .
- Relevant professional qualification or experience supporting contracts, renewals, and recurring services .
- Experience working with distributed or international teams is advantageous.
Employment Conditions
This is a full-time, one-year fixed-term appointment .
Applicants must already have the right to work in the UK for the contract period . Visa sponsorship is not available.
Continuation may be considered based on performance and business needs . Company, confidentiality, data-protection, security, and delivery requirements apply.
Exceptional fresh graduates with relevant evidence of capability may also apply.
Why Join Crown Cloud AI?
Join Crown Cloud AI as a Project & Account Manager and play a key role in delivering technology and AI services to customers. You’ll work across customer relationships, project coordination, commercial opportunities, and cross-functional delivery while collaborating with teams across the UK and India .
Job Details
- Position: Project & Account Manager
- Company: Crown Cloud AI Limited
- Location: London / Hybrid
- Employment: Full-time
- Contract: One-year fixed-term
- Experience: 2–3 years preferred
- Reports To: Founder & CEO / UK Leadership
- Right to Work: UK right to work required
- Visa Sponsorship: Not available
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