At a Glance
- Tasks: Manage customer relationships and coordinate delivery of tech and AI services.
- Company: Join a forward-thinking tech company with a dynamic culture.
- Benefits: Full-time role with hybrid work, competitive salary, and growth opportunities.
- Other info: Exciting chance for fresh graduates to showcase their skills.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: 2-3 years in project management or account management preferred.
The predicted salary is between 40500 - 49500 £ per year.
Crown Cloud AI Limited is seeking a commercially aware and organised Project & Account Manager to manage customer relationships and coordinate delivery across the company’s technology and AI services. The successful candidate will act as a key link between customers, the UK leadership team, and internal delivery teams, ensuring projects are well planned, clearly communicated, and delivered against agreed expectations.
Key Responsibilities
- Act as the primary point of contact for assigned customers and maintain professional, trusted relationships.
- Coordinate discovery, planning, delivery, review, launch, and ongoing service activities across internal teams.
- Maintain delivery plans, actions, risks, decisions, changes, approvals, reports, and progress updates.
- Identify delivery risks early, coordinate resolutions, and escape material issues appropriately.
- Monitor customer satisfaction, service adoption, renewals, maintenance requirements, and account growth opportunities.
- Support proposals, quotations, and controlled changes while working effectively with UK and India teams.
- Coordinate customer meetings, follow-ups, actions, and communication to ensure clear accountability.
- Maintain accurate customer and project information within approved CRM and delivery systems.
Essential Experience & Skills
- 2–3 years of relevant experience in project delivery, account management, customer success, or technology services is preferred.
- Demonstrable experience managing multiple customers, priorities, deadlines, and cross-functional stakeholders.
- Strong English communication, meeting management, documentation, and presentation skills.
- Working knowledge of delivery tools, CRM systems, and office-productivity platforms.
- Strong commercial awareness, sound judgement, and confidence handling risks, expectations, and difficult conversations.
- Ability to understand digital products and communicate effectively with both technical and non-technical stakeholders.
Desirable
- Experience in a software, cloud, AI, automation, digital agency, or professional-services environment.
- Relevant professional qualification or experience supporting contracts, renewals, and recurring services.
- Experience working with distributed or international teams is advantageous.
Employment Conditions
- This is a full-time, one-year fixed-term appointment.
- Applicants must already have the right to work in the UK for the contract period. Visa sponsorship is not available.
- Continuation may be considered based on performance and business needs.
- Company, confidentiality, data-protection, security, and delivery requirements apply.
- Exceptional fresh graduates with relevant evidence of capability may also apply.
Why Join Crown Cloud AI?
Join Crown Cloud AI as a Project & Account Manager and play a key role in delivering technology and AI services to customers. You’ll work across customer relationships, project coordination, commercial opportunities, and cross-functional delivery while collaborating with teams across the UK and India.
Project & Account Manager in London employer: Crown Cloud AI Limited
Crown Cloud AI Limited is an exceptional employer that offers a dynamic work environment in London, combining the flexibility of hybrid working with the opportunity to engage directly with industry leaders and innovative technology. Employees benefit from a culture that prioritises professional growth, collaboration, and the chance to make a tangible impact on the UK market through strategic partnerships and business development initiatives. Join us to be part of a forward-thinking team where your contributions are valued and rewarded.
