At a Glance
- Tasks: Oversee payment investigations and resolve complex queries in a dynamic banking environment.
- Company: Crown Agents Bank, a growing UK bank transforming payments in emerging markets.
- Benefits: Hybrid working, competitive salary, pension plan, private medical insurance, and generous leave.
- Other info: Opportunity for professional growth and to make a real impact in global finance.
- Why this job: Join a mission-driven team making global financial access easier and more reliable.
- Qualifications: A level education or equivalent experience in payments and investigations.
The predicted salary is between 60000 - 75000 € per year.
Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Our solutions help fix these pain points, ultimately connecting traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.
Role Purpose:
The AVP, Payments Investigations is responsible for the oversight of payment investigations, ensuring timely resolution of payment queries, breaks, and exceptions across correspondent banking networks. The role acts as a key escalation point, maintaining a robust control environment while delivering high-quality client outcomes and driving continuous improvement. Although this role has no direct reports, the AVP Payment Investigations will work closely with the Head of Global Markets Operations to oversee the training, development and performance of the team.
Role Responsibilities:
- Oversee payment investigations lifecycle; act as escalation point; resolve complex cases.
- Oversee effective management of Nostro breaks and reconciliation items; ensure timely resolution and escalation.
- Ensure compliance with internal process and control requirements; conduct regular reviews and updates of procedure manuals and operational framework documents.
- Provision of regular Reporting and Management Information.
- Manage relationships with correspondent banks and internal stakeholders; ensure high-quality communication.
- Allocate workload; act as SME.
- Drive root cause analysis, automation, and efficiency improvements.
Qualifications and Experience:
- Educated to A level standard or similar demonstrable experience.
- Technical: Payments lifecycle, SWIFT formatting knowledge, Nostro reconciliation, Investigations process.
- Leadership: Stakeholder engagement, decision-making, team supervision.
- Risk: Strong control focus and attention to detail.
- 7 years + experience in a Payments or Investigations related role.
- Background in enhancing processes.
- Experience dealing with multiple stakeholders within a global network of banks.
Additional Information:
- Hybrid working (3 days on-site).
- Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%.
- Life Assurance – 4 times annual salary.
- Group Income Protection.
- Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology.
- Discretionary Bonus.
- Competitive Annual Leave.
- 2 Volunteering Days.
- Benefit Hub.
Payments Investigations - AVP in London employer: Crown Agents Bank
Crown Agents Bank is an exceptional employer that champions innovation and collaboration in the financial sector, particularly within emerging markets. With a strong focus on employee development and a supportive work culture, we offer competitive benefits including a generous pension plan, private medical insurance, and opportunities for continuous improvement and training. Our hybrid working model allows for flexibility, making it an ideal environment for professionals seeking meaningful and rewarding careers in payments investigations.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Investigations - AVP in London
✨Tip Number 1
Network like a pro! Reach out to people in the payments and investigations field, especially those connected to Crown Agents Bank. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the payments lifecycle and SWIFT formatting. Show us you know your stuff and can tackle those complex cases with ease!
✨Tip Number 3
Don’t forget to highlight your experience with stakeholder engagement. We love seeing candidates who can communicate effectively across a global network of banks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our team.
We think you need these skills to ace Payments Investigations - AVP in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Payments Investigations role. Highlight your knowledge of the payments lifecycle and any relevant experience with SWIFT formatting or Nostro reconciliation.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about transforming payments in emerging markets. Share specific examples of how you've resolved complex payment issues in the past, showcasing your problem-solving skills.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in managing relationships with various stakeholders. We want to see how you’ve effectively communicated and collaborated with teams across a global network.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Crown Agents Bank
✨Know Your Payments Inside Out
Make sure you brush up on the payments lifecycle, SWIFT formatting, and Nostro reconciliation. Being able to discuss these topics confidently will show that you understand the complexities of the role and can handle the challenges that come with it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex payment queries or investigations in the past. Highlight your ability to drive root cause analysis and implement efficiency improvements, as this is crucial for the AVP role.
✨Communicate Like a Pro
Since you'll be managing relationships with correspondent banks and internal stakeholders, practice articulating your thoughts clearly. Good communication skills are key, so think about how you can convey complex information simply and effectively.
✨Demonstrate Your Leadership Potential
Even though this role doesn't have direct reports, you'll need to show that you can oversee and support a team. Share experiences where you've engaged stakeholders or contributed to team development, as this will highlight your leadership capabilities.
