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- Tasks: Lead transformation initiatives and ensure projects are delivered on time and within budget.
- Company: Crown Agent’s Bank, a leader in financial services with a focus on innovation.
- Benefits: Hybrid working, competitive salary, pension plan, private medical insurance, and generous leave.
- Why this job: Make a real impact in a dynamic environment while leading a talented team.
- Qualifications: 10+ years in change delivery, operational improvement, and digital transformation.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Change Delivery plays a central role in the future success of Crown Agent’s Bank, leading a complex portfolio of transformation initiatives and ensuring projects are delivered on time, within budget, and aligned to strategic priorities. Combining leadership, financial governance, and delivery expertise, the role demands strong stakeholder management and clear communication. As part of the COO’s Extended Leadership Team, responsibilities include managing investment in platform change, overseeing risks and dependencies, and maintaining alignment with CAB’s strategic objectives. The role ensures robust governance through auditable controls, accurate financial data, and close collaboration with Technology, Finance, and Transformation teams. Success is measured by efficient delivery, safeguarding ROI, and achieving intended business outcomes.
Role Responsibilities
- Portfolio Management & Strategic Alignment: Lead a team of Delivery Managers and Business Analysts in driving project delivery to successful outcomes. Identify and address dependencies and cross-portfolio risks, working with stakeholders across Operations, Technology, and Front Office teams. Provide the central point of contact for Strategy, Business and Technology stakeholders, taking responsibility for effective prioritisation of the investment portfolio over time.
- Governance & Financial Reporting: Co-ordinate governance of financial investment in platform change, including oversight of documentation of financial governance TORs and standards. Manage forecasting, actuals and budget for investment projects with support from the PMO. Escalate significant financial risks and deviations. Liaise with Delivery Managers and Finance Business Partners to ensure accurate and timely financial data capture vs benefits realised. Define and operate necessary controls to be effective and auditable.
- Team Leadership & Engagement: Lead a team of Delivery Managers and Business Analysts in delivering their outcomes on time and within budget. Support the personal development of all team members and manage individual performance. Champion engagement, diversity, and inclusion, setting a strong example as part of the COO SLT.
Qualifications
- 10+ years of experience covering relevant skills such as change delivery, operational improvement, and digital transformation.
- Experience of financial services sector, preferably in Payments, FX, and/or Banking.
- Experience in leading project governance, including agile delivery methodology and standards.
- Evidence of people-leadership across a range of disciplines and experience levels.
Additional Information
- Hybrid working - 4 days a week on site from our London office.
- Contributory personal pension plan: Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%.
- Life Assurance – 4 times annual salary.
- Group Income Protection.
- Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology.
- Discretionary Bonus.
- Competitive Annual Leave.
- 2 Volunteering Days.
- Benefit Hub.
Head of Change Delivery in London employer: Crown Agents Bank
Contact Detail:
Crown Agents Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Change Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those involved in change delivery. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Show us you’re not just another candidate; demonstrate how your experience aligns with their strategic objectives and how you can help them achieve successful outcomes.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We love seeing candidates who take the initiative. Plus, it gives you a better chance to showcase your skills and experience directly to us.
We think you need these skills to ace Head of Change Delivery in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change delivery and financial governance. We want to see how your skills align with our strategic priorities, so don’t hold back on showcasing relevant achievements!
Showcase Leadership Skills: As the Head of Change Delivery, you'll be leading a team, so it's crucial to demonstrate your people-leadership experience. Share examples of how you've engaged and developed teams in the past, and how you’ve championed diversity and inclusion.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that get straight to the point while still conveying your passion for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crown Agents Bank
✨Know Your Change Delivery Stuff
Make sure you brush up on your knowledge of change delivery and transformation initiatives. Be ready to discuss specific projects you've led, focusing on how you managed risks, dependencies, and stakeholder engagement. This will show that you understand the complexities of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams of Delivery Managers and Business Analysts. Talk about how you've supported team development and championed diversity and inclusion in previous roles. This will demonstrate your fit for the team leadership aspect of the job.
✨Financial Governance is Key
Since the role involves financial governance, be ready to discuss your experience with budgeting, forecasting, and managing financial risks. Bring examples of how you've ensured accurate financial data capture and reporting in past projects. This will show your capability in handling the financial aspects of change delivery.
✨Engage with the Interviewers
Don't forget to engage with your interviewers! Ask insightful questions about their current transformation initiatives and how they align with strategic objectives. This not only shows your interest in the role but also your understanding of the importance of collaboration across teams.
