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- Tasks: Lead transformation initiatives and ensure projects are delivered on time and within budget.
- Company: Crown Agents Bank, a growing UK bank connecting emerging markets with innovative payment solutions.
- Benefits: Hybrid working, competitive salary, pension plan, private medical insurance, and generous annual leave.
- Why this job: Make a real impact in transforming financial services for hard-to-reach regions.
- Qualifications: 10+ years in change delivery, operational improvement, and digital transformation in financial services.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 72000 - 108000 £ per year.
Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. By addressing the challenges of expensive, unreliable and opaque payments, our solutions give traditionally hard‑to‑reach regions access to the best prices and the fastest, most reliable settlement.
The Head of Change Delivery plays a central role in Crown Agent’s Bank, leading a complex portfolio of transformation initiatives and ensuring projects are delivered on time, within budget, and aligned to strategic priorities. The role requires strong stakeholder management, clear communication, financial governance and delivery expertise, and is part of the COO’s Extended Leadership Team.
Role Responsibilities
- Lead a team of Delivery Managers and Business Analysts in driving project delivery to successful outcomes.
- Identify and address dependencies and cross‑portfolio risks, working with stakeholders across Operations, Technology and Front Office teams.
- Provide the central point of contact for Strategy, Business and Technology stakeholders, taking responsibility for effective prioritisation of the investment portfolio over time.
- Co‑ordinate governance of financial investment in platform change, including oversight of documentation of financial governance TORs and standards.
- Manage forecasting, actuals and budget for investment projects with support from the PMO, escalating significant financial risks and deviations.
- Liaise with Delivery Managers and Finance Business Partners to ensure accurate and timely financial data capture versus benefits realised.
- Define and operate necessary controls to be effective and auditable.
- Support the personal development of all team members and manage individual performance.
- Champion engagement, diversity and inclusion, setting a strong example as part of the COO SLT.
Qualifications
- 10+ years of experience covering relevant skills such as change delivery, operational improvement and digital transformation.
- Experience in the financial services sector, preferably in Payments, FX and/or Banking.
- Experience in leading project governance, including agile delivery methodology and standards.
- Evidence of people‑leadership across a range of disciplines and experience levels.
Additional Information
- Hybrid working – 4 days a week on site from our London office.
- Contributory personal pension plan: Minimum – Employee 2% and Employer 7%; Employer matches contributions in 1% increments up to a maximum of Employee 5% and Employer 10%.
- Life Assurance – 4 times annual salary.
- Group Income Protection.
- Private Medical Insurance – may include cover for partner and/or children at company cost, covering Optical, Dental and Audiology.
- Discretionary Bonus.
- Competitive Annual Leave.
- 2 Volunteering Days.
- Benefit Hub.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: General Business
Industries: Banking
Head of Change Delivery employer: Crown Agents Bank
Contact Detail:
Crown Agents Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Change Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Crown Agents Bank.
✨Tip Number 2
Prepare for interviews by brushing up on your change delivery knowledge. Familiarise yourself with the latest trends in payments and FX technology. Show us that you’re not just a fit for the role but also passionate about transforming emerging markets.
✨Tip Number 3
When you get that interview, come armed with examples of your past successes in leading transformation initiatives. We want to hear about how you’ve tackled challenges and delivered projects on time and within budget. Make it relatable and impactful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Crown Agents Bank.
We think you need these skills to ace Head of Change Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Change Delivery role. Highlight your experience in change delivery, operational improvement, and digital transformation, especially in the financial services sector. We want to see how your skills align with our mission at Crown Agents Bank!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming payments and FX in emerging markets. Share specific examples of your leadership in project governance and agile delivery that demonstrate your fit for the role.
Showcase Stakeholder Management Skills: Since this role involves strong stakeholder management, make sure to highlight your experience in this area. We love seeing examples of how you've effectively communicated and collaborated with various teams to drive successful project outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Crown Agents Bank
✨Know Your Change Delivery Stuff
Make sure you brush up on your knowledge of change delivery, especially in the financial services sector. Be ready to discuss specific projects you've led, focusing on how you managed risks and dependencies. This will show that you understand the complexities involved in transformation initiatives.
✨Stakeholder Management is Key
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about times when you had to communicate complex information clearly or prioritise competing interests. This will demonstrate your ability to be the central point of contact for various teams.
✨Financial Governance Know-How
Familiarise yourself with financial governance principles, especially in relation to project management. Be ready to discuss how you've overseen budgets and financial data capture in past projects. This will highlight your capability in managing financial risks and ensuring accountability.
✨Show Your Leadership Style
Think about your leadership approach and how you support team development. Be prepared to share examples of how you've championed engagement, diversity, and inclusion within your teams. This will resonate well with their focus on personal development and team performance.
