At a Glance
- Tasks: Oversee payment investigations and resolve complex cases in a dynamic banking environment.
- Company: Join a leading global bank with a focus on innovation and client satisfaction.
- Benefits: Enjoy hybrid working, generous pension contributions, life assurance, and private medical insurance.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact by driving improvements in payment processes and client outcomes.
- Qualifications: A levels or equivalent experience, with 7+ years in payments or investigations.
The predicted salary is between 60000 - 75000 € per year.
Role Purpose
The AVP, Payments Investigations is responsible for the oversight of payment investigations, ensuring timely resolution of payment queries, breaks, and exceptions across correspondent banking networks. The role acts as a key escalation point, maintaining a robust control environment while delivering high-quality client outcomes and driving continuous improvement. Although this role has no direct reports, the AVP Payment Investigations will work closely with the Head of Global Markets Operations to oversee the training, development and performance of the team.
Role Responsibilities
- Oversee payment investigations lifecycle; act as escalation point; resolve complex cases.
- Oversee effective management of Nostro breaks and reconciliation items; ensure timely resolution and escalation.
- Ensure compliance with internal process and control requirements; conduct regular reviews and updates of procedure manuals and operational framework documents.
- Provision of regular reporting and management information.
- Manage relationships with correspondent banks and internal stakeholders; ensure high-quality communication.
- Allocate workload; act as SME.
- Drive root cause analysis, automation, and efficiency improvements.
Qualifications
- Educated to A level standard or similar demonstrable experience.
- Technical: Payments lifecycle, SWIFT formatting knowledge, Nostro reconciliation, investigations process.
- Risk: Strong control focus and attention to detail.
- 7 years + experience in a payments or investigations related role.
- Background in enhancing processes.
- Experience dealing with multiple stakeholders within a global network of banks.
Benefits
- Hybrid working (3 days on-site).
- Contributory personal pension plan: Minimum employee 2% and employer 7%. Employer matches contributions in 1% increments up to a maximum of employee 5% and employer 10%.
- Life Assurance – 4 times annual salary.
- Group Income Protection.
- Private medical insurance – may include cover for partner and/or children at company cost. Cover includes optical, dental and audiology.
Payments Investigations - AVP employer: Crown Agents Bank Ltd.
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and well-being. With a strong focus on continuous improvement and collaboration, our Payments Investigations team benefits from hybrid working arrangements, comprehensive health coverage, and a robust pension plan, making it an ideal environment for professionals seeking meaningful and rewarding careers in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Investigations - AVP
✨Tip Number 1
Network like a pro! Reach out to people in the payments and investigations field on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the payments lifecycle and SWIFT formatting. We recommend practising common interview questions related to payment investigations so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that AVP role! We’re always on the lookout for talented individuals who can drive improvements in payment investigations, so don’t miss out!
We think you need these skills to ace Payments Investigations - AVP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Payments Investigations role. Highlight your knowledge of the payments lifecycle, SWIFT formatting, and any relevant investigations experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payments investigations and how your background aligns with our needs. Don’t forget to mention your experience with stakeholder management and process enhancement – we love that stuff!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like we do in our work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Crown Agents Bank Ltd.
✨Know Your Payments Lifecycle
Make sure you brush up on the payments lifecycle and SWIFT formatting. Being able to discuss these topics confidently will show that you understand the core of the role and can hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of complex cases you've resolved in the past. Highlight your approach to root cause analysis and how you’ve driven efficiency improvements. This will showcase your ability to handle the challenges of the AVP role.
✨Showcase Your Stakeholder Management
Think about times when you've managed relationships with multiple stakeholders, especially in a global context. Be ready to discuss how you ensured high-quality communication and collaboration, as this is key for the position.
✨Emphasise Your Control Focus
Since the role requires a strong control focus, be prepared to talk about your attention to detail and how you've maintained compliance in previous roles. Discuss any experience you have with conducting reviews and updating procedures.
